Four ways guest messaging has enhanced teams at Marriott hotels

How hotel texting increases ITR scores and Bonvoy Loyalty signups

If Marriott hotels want to stay competitive, they will need to look at what tech resources they can leverage. But can you implement more technology without eliminating the necessary human touch from staff that make Marriotts stand out? Many of the most successful technologies in the service and hospitality space today not only allow agents to remain in their roles, but actually enhance and extend the service they provide.

IHG sees benefits of guest messaging with PMS integration and automated welcome messages

Technology that connects with IHG software like Hapi so you can focus on connecting with your guests.

One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.

Making moments merrier: IHG hotels use guest messaging through the holiday season to create special memories for their guests.

11 guest conversations showing how IHG can make each holiday stay unforgettable.

From highlighting the Christmas festivities around, to delivering presents for the kids, these eleven conversations show how IHG brings the holiday spirit to their hotels.

Hospitality in any language: using SaaS technology to support multilingual staff and guests

Today’s hospitality industry has expanded far beyond regional and national borders - from global hotel brands, to increased international travel and more. At Kipsu, we recognize the importance of providing the highest level of service to guests, while also enabling your staff to communicate as efficiently and effectively as possible. That’s why we’ve heavily invested in creating multiple UI languages for our platform, and offer myriad translation options for guest messaging.

Four Ways Digital Messaging Enhances Your Job

As technology, robots, and AI creep further and further into the service world, is there a place where human service and technology can co-exist? Absolutely.

Property management system integrations: IHG sees benefits of using a PMS connector with guest messaging technology

Technology that connects with IHG software like Hapi so you can focus on connecting with your guests.

One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.

10 Ways Hotels Can Make Guests Feel Welcome Upon Arrival

How do travelers feel at home at your property?

Making hotel guests feel welcome is a make or break deal in the hospitality industry. Learn easy tips on how to increase guest satisfaction, from guest messaging to signature treats.

Guest messaging’s ROI: why IHG hotels are adding Kipsu to their 2025 budget

It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, leaving, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As IHG’s only preferred partner for guest messaging, Kipsu is the tech tool your hotel needs to boost One Rewards Loyalty recognition, loyalty signups, and GuestLove scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property.