Shopping

Clearing Up Problems Before They Happen With Guest Messaging

A fan of guest messaging in hospitality since she started, General Manager Veronica Rosbolt is elevating the experience for 99 percent of guests at her Holiday Inn Express & Suites Mall of America - MSP Airport.

August 2018 Shopping Status Report

Take a sneak peek at Kipsu's shopping stats as our retail partners continue to provide top-notch shopping experiences.

Shopping Highlight: Westfield Topanga & the Village

Discover how Westfield Topanga & The Village's Concierge Team uses Kipsu to transform the guest experience and bring top-notch digital service to their shoppers every day.

December 21, 2018

Westfield Mall "Elf" Answers Texts With Seasonal Cheer

How a new messaging campaign is putting a holiday spin on the concierge desk

Discover how Westfield malls are sprinkling some holiday magic using Kipsu with the “Ask the Elf” initiative.

December 18, 2018

Green Is the New Black

How Shopping Centers Globally Embrace Eco-Friendly Initiatives

Learn how shopping centers globally are doing their part to make our planet a little bit greener.

September 10, 2018

August 2018 Shopping Status Report

Explore how shoppers are using digital messaging to enhance their experience

Take a sneak peek at Kipsu's shopping stats as our retail partners continue to provide top-notch shopping experiences.

May 1, 2018

Shopping Highlight: Westfield Topanga & the Village

Using digital messaging to enhance the shopper experience

Discover how Westfield Topanga & The Village's Concierge Team uses Kipsu to transform the guest experience and bring top-notch digital service to their shoppers every day.

February 26, 2018

Malls, Chatbots, and the Future of Shopping Engagement

Why a real human behind digital messaging is key to the guest experience

Chatbot technology is nothing new. Since the first chatbot was developed in 1966 (that’s right, bots are as old as The Beatles), the foundations of bots have been slow to evolve beyond keyword-based replies and natural language processing.

November 28, 2017

Minnesota: The Cradle of the Shopping Mall Industry

From the first mall in the country to the biggest, Minnesota is the shopping center of the U.S.

Discover how the land of ten thousand lakes gave rise to today’s shopping industry and continues to trailblaze the way for malls around the country.

August 29, 2017

Mall of America®: Offering Guests Experiences, Not Just Shopping

How the biggest mall in the country is elevating the shopping experience with digital messaging

With today’s challenges to the shopping industry, operators now largely know that they must offer a holistic guest experience that goes beyond shopping. Mall of America has been at the leading edge of this transformation for 25 years.

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