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Text Messaging and Digital Engagement for Service Leaders

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Kipsu has, quite simply, fundamentally changed the way that we connect with our lodging guests to enhance their service.

-Coleen Reardon, Deer Valley Resorts

The product itself is phenomenal, but when I am asked about Kipsu, my answer always starts with how amazing it is to work with an organization that values their partnerships.

-Christine Dunn,
Sawridge Group of Companies

Kipsu empowers service leaders to build deep, personal customer relationships by leveraging texting and other digital messaging channels, at scale.

Create Omni-Channel Digital Conversations

Enable customers to use highly personal digital messaging through their preferred channel of choice to deliver high value service opportunities and intercept potentially harmful service defects.

Manage Customer Engagement

Leverage existing service teams — ranging from limited staff environments to contact center scale teams — to manage timely digital conversations without additional staffing.

Unearth Business

Transform conversational data with guests into actionable insights to improve service offerings and drive long-term customer loyalty.

Robust Software Platform

Kipsu is pioneering the Real Time Engagement – or RTE – category, which enables service leaders to manage their digital relationship with customers across an array of digital conversation channels, including text, over-the-top and social messaging as well as integrated in-app engagement channels.

Developed with Industry Leaders

Kipsu’s solution has been created in partnership with some of the world’s lead service organizations in the hospitality, retail, facilities and transit segments.

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Enterprise Integration

Kipsu’s solution seamlessly integrates with complex enterprise technology ecosystems, maximizing technology investments and driving a unified view of the customer.

Global Ready

Kipsu provides service leaders with international footprints with a localized, multi-language messaging platform that meets complex regulatory requirements, delivers unified reporting and provides consistent application of brand standards.

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Regulatory Compliance

Kipsu helps its partners achieve compliance with TCPA, GDPR, and HIPAA.

Unmatched Customer Support

Your success is our success. Kipsu is a full-service solution including comprehensive training and ongoing, 24-hour support.

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Kipsu’s platform empowers service leaders to build customer relationships through high-touch engagement.

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Capture the Power of Messaging