Shift phone calls to HIPAA-compliant, two-way conversational texting to allow staff and nurses to focus on the patients in front of them.
Features of Kipsu include:
Staff shortages are making the need to prioritize time within surgery centers even more important. Having to call every patient post-op can be very burdensome on nurses and support staff. Our goal is to shift post-op phone calls to text.
For ASC/HOPD partners, Kipsu handles the outreach, while staff simply need to reply back to patients. This allows patients to message back at their convenience, while freeing up staff time and providing better insights into patient care.
– Save 10 hours per week per 100 cases
– Engage with 75-85% of the patients via text
Address staff shortages by shifting phone calls to a text, freeing up time for them to focus on the patients in front of them.
Improve patient access by introducing a preferred, asynchronous communication channel.
Allow for actionable service recovery by sending follow-up/discharge messages.
Alleviate overwhelmed call centers by enabling 1-on-1 text communication for scheduling appointments and follow-ups with patients
Messaging engagement will follow all HIPAA privacy and security rules, and can be implemented with a Business Associate Agreement (BAA) in place between Kipsu and the covered entity.
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