Kipsu gives patients and caregivers an easy way to reach a real person, helping care teams build connection, recover experiences in real time, recognize extraordinary care and learn from what patients are telling them along the way.
See the numbersNo app download for patients · Works with your existing practice number · HIPAA-compliant & SOC 2
TRUSTED BY LEADING HEALTHCARE PROVIDERS
Patient experience is shaped not only by the care an organization delivers, but by whether patients and caregivers feel seen, heard and supported while that care is happening. Real-time patient experience gives hospitals a way to identify those moments while there is still an opportunity for another person to respond.
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Clinical quality comes first, and it is only part of how care feels.
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A patient or caregiver says what they need without deciding if it's important enough.
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The message reaches the right person, not a survey, dashboard or inbox.
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The loop is closed while the moment can still change.
Technology creates value when it helps a human being see the moment, respond, and close the loop.
Kipsu was built hand-in-hand with the world's leading hospitality brands that set the global standard for guest experience. What made it work wasn't guesswork; it was consistently putting an open, real-time channel in the guest's hand. We bring that same approach to healthcare.
Kipsu keeps the conversation going across the whole care journey a two-way line that stays open between patients, families, and care teams from first contact through follow-up. That on going connection is how Kipsu uncovers needs, simplifies communication, and keeps care coordinated every step of the way.
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Real outcomes from Kipsu healthcare partners.
time to resolve patient questions & needs, down from 11 days
Cancer Clinics
staff time saved per week, per 100 cases
Outpatient ambulatory surgery centers (ASCs)
response rate to staff-sent messages
Hospitals & Surgery Centers
One engagement engine, tuned to the realities of each care setting. Kipsu can adapt to many different use cases within healthcare to fit your system's needs.
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Surface service recovery opportunities in real time so teams can catch and resolve concerns during the stay, while it still matters, rather than after the fact.
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Stay connected through long treatment journeys, symptom check-ins, appointment prep, and a steady, human line of contact between visits.
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Reach patients who are hard to call, reduce no-shows, and extend access on a preferred, low-barrier channel, no app, no portal.
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Keep guardians informed of their loved one's care plan and needs, supported by case manager interventions.
Shift post-op status checks from calls to text. Staff send outreach; patients reply on their own time with better-documented recovery insight.
If you serve patients, Kipsu can help. Let's map it to your workflow.
Facing staff shortages, Heartland moved post-operative status checks to two-way texting with Kipsu — freeing nurses from hours of phone tag while reaching far more patients.
Read the case studyKipsu is HIPAA-compliant and SOC 2 compliant. Messaging follows all HIPAA privacy and security rules, with a Business Associate Agreement (BAA) in place between Kipsu and your organization.
Hand your security team the SOC 2 report and documentation up front — no surprises late in the deal.
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No app download or login required
Use your existing practice phone number
Conversational two-way texting
HIPAA-compliant text solution
Personalized scheduled messages
EMR/PMS integration
Emergency message escalation
One centralized team dashboard
Custom data capture from your systems
Healthcare data is complex, and every organization's stack is different. Rather than a rigid list of "supported apps," Kipsu scopes the right data capture for your environment during onboarding.
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Typical path from contract to first sites:
Kickoff and site configuration: Week 1
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Custom setup and team training: Weeks 1–2
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Go live with your first patients: Week 3
A 20-minute walk-through mapped to your care setting. Let's learn about your care coordination processes and find a Kipsu solution tailored to your needs. With various healthcare use cases, from care coordination to inpatient communication, appointment booking to employee engagement, Kipsu can help you meet the moment.