Our frontline customer experience solutions modernize the connection between Hoteliers and Guests, enabling front desk staff and back of house teams to stay organized and provide the best service possible.
ENGAGE FCX - Our Cloud-Based Hotel Guest Messaging Solution – Connecting with guests is as easy as texting your family & friends. Service recovery opportunities, improved guest satisfaction, property-level reporting metrics, and streamlined communications.
Whether it’s SMS, WhatsApp, LINE, Facebook, you can connect with your guests.
Manage conversations as a team, so no question goes unanswered. Archived conversation history propvides context for all staff members.
Up to 40% increase in response rate over post-stay surveys. Lower the barrier to entry for your guests, and meet needs faster.
Connect with your reservation system & Kipsu will recognize the guests loyalty tier right within the message.
Kipsu connects with most major PMS providers, making messaging a seamless part of your staff's daily routine.
For staff not behind the front desk, simply download the Kipsu mobile app to message with guests from any mobile device.
EXCEED FCX - Our Cloud-Based Hotel Operations Platform – Optimize your staff communication, procedures, ticketing, and maintenance. All in one location for guest experiences that exceed expectations.
Instantly create work orders with the ability to attach photos, assign priority, and be notified when the work is complete.
Fix issues before they become complaints, and stay current with brand and hotel standards.
Access room assignments, cleaning checklists, and housekeeping projects, all from your smartphone.
No more sticky notes! Keep your hotel logs, shift checklists, purchase orders, and team communication all in one place.
ENGAGE FCX + EXCEED FCX - Connect your Front and Back of House with the powerful combination of in-the-moment guest engagement and streamlined hotel operations. Kipsu is the only frontline customer experience solution that integrates property-level metrics with enterprise visibility, reporting, and analytics. Get ready for that white-glove service.
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