Multifamily

Beyond the survey: how Kipsu helps your feedback loop

A lot of multifamily communities continue to use conventional surveys, feedback forms, and resident portals to assess satisfaction. However, these methods frequently leave significant gaps in understanding the daily experiences of residents. What about the residents who don’t participate in surveys and still want to express their opinions? The ones who would share their views if the process were more convenient and timely?

Collect resident feedback before they hit online reviews

75% of renters check out a community’s online reviews before making contact. When it comes to your online reputation, a single negative review can steer potential renters away, leaving the managers at a disadvantage. Small things such as delays in communication can spiral into resentment, causing a dent in the property's reputation. What if we were able to address the concerns before they ever went public? Collecting proactive feedback allows your team to address issues before they escalate. 

People prefer people: why AI technology can’t replace the human connection in multifamily

Today’s tech-driven landscapes are full of companies promising a silver bullet solution when it comes to AI. However, although AI is continuously evolving, the service industry is constantly faced with how to balance this new technology with the ever-present need for a human connection.

Louise Rosenbaum

November 13, 2024

The future of resident feedback: how Kipsu provides the solution

Build stronger community connections with real-time feedback

We’ve recently discussed the outdated methods of gaining resident feedback and how traditional multifamily surveys are not providing the insights needed to make key decisions. Thankfully, Kipsu offers a more effective solution through real-time feedback. By enabling conversational, human-centered interactions, Kipsu empowers property managers to capture meaningful resident feedback instantly, addressing the shortcomings of traditional surveys in multiple ways.

Louise Rosenbaum

October 30, 2024

The future of resident feedback: a more human approach

Finding the opportunities for resident engagement.

While traditional surveys may have been the status quo for resident feedback for the past 20 years, it’s clear they no longer meet the evolving needs of today’s multifamily communities. Moving forward, property managers must explore more dynamic and human-centric ways to engage with residents. Strategies that allow for real-time, conversational feedback—whether through text, phone, or face-to-face interactions—offer a more personal and responsive way to understand resident needs.

January 16, 2024

Rethinking resident feedback in multifamily: beyond traditional surveys

Let’s shape a future where resident feedback is not just heard but truly understood and valued.

The multifamily industry is at a crossroads, and it's time to reevaluate the conventional wisdom around resident feedback. As the dynamic landscape between residents and property managers continues to shift, the tried and tested methods of traditional surveys are becoming outdated, and the need for alternative forms of communication are necessary. Let’s explore the transformative shift in how the multifamily industry approaches resident feedback.

Sonja Swanson

November 14, 2023

How a Hospitality Mindset in Multifamily Boosts ROI

The skills of hospitality that transfer to multifamily

Adopting a hospitality mindset in the multifamily industry can lead to significant growth in ROI. Here are 10 ways this can happen.

Thor Olson

September 26, 2023

Property Managers and Personal Phones: Protecting Resident Data in a High Turnover Industry

Why the easiest way to connect with a resident isn't necessarily the safest way to connect.

In today’s fast-paced multifamily industry, the use of personal phones to contact residents has become common practice. While it offers convenience and flexibility, it poses significant security risks, particularly in an environment with high turnover rates. Let’s delve into the potential dangers and explore solutions to safeguard resident data.

Sonja Swanson

September 12, 2023

Elevate Your Student Housing: A Digital Messaging Guide for the School Year

Because there are many ways that you can use messaging to connect with students beyond move-in day.

Now that your students are settled in, you can let out a sigh of relief for another successful move-in day and gear up for another exciting academic year! While move-in day is over, there are still several ways that you can use digital messaging throughout the school year. Take a look at some ways that you can use messaging to connect with students beyond the move-in day.

August 1, 2023

The Vital Significance of Resident Retention

Six reasons why resident retention is the most important aspect when it comes to multifamily properties.

In multifamily, the success of a community goes far beyond filling vacant apartments and attracting new residents. While acquiring new residents is still important, it is essential to prioritize resident retention in today’s world. Here are a few reasons why keeping your current residents is crucial to property managers in multifamily living.

Thor Olson

July 18, 2023

Conversations With a Professional: Strategies Multifamily Can LEARN From the Hospitality Industry

Webinar Key Takeaways on Implementing Hospitality Management Strategies Into the Multifamily Industry

During our recent webinar on adopting luxury hotel strategies into the multifamily industry, our resident hospitality expert, Nick Mathewson, shared a wealth of valuable insights. Let's take a closer look at these key takeaways to implement new property management strategies so you can start elevating the resident experience.

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