When Hyatt guests book a stay at one of the luxury, lifestyle, or classics properties, they expect a next-level experience. Managing luxury and upscale hotels requires exceptional customer service and strong communication between departments, employees, and guests. From personalizing the guest experience through curated recommendations, to attending to requests efficiently across teams, it’s important that your team has a proper solution in place to maintain high-quality service. 

Having a single SaaS solution that provides digital communication could optimize your team efficiency and enhance your guest experience. Luckily, Kipsu’s guest messaging offers many features that could easily increase your ROI. Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make a Hyatt stay unforgettable.

1. Digital Asset Management

Digital Asset Management enables properties to create a library of helpful information that can easily be shared with guests via SMS or WhatsApp. This feature can save your team time and effort while providing valuable advice and specific information to guests - conveniently at their fingertips. If you are wanting guests to take advantage of onsite amenities or pointing them to activities that immerse them in local culture, this messaging feature is super helpful. Simply upload and send files or shortened links to customers. Teams often attach menus, maps of your resort, links to local attractions, or any other information that is better communicated through rich content. We even created a list of must-have digital assets for your team to keep on file,

2. Food and beverage

When guests can order food and beverages from anywhere on the property, they do! Especially when hotels and resorts make it convenient and simple with minimal impact to the guest’s experience through guest messaging. Make your 24/7 concierge even more convenient with Kipsu’s food and beverage feature.

Add the menus of the restaurants on your property through the Digital Asset feature to easily send to the guests. Guests can then text in food and drink orders from their suite, directly to the F&B designated number. You can transfer the message to the appropriate staff to complete the request, and update guests on their food orders as they’re prepared. This convenient feature is sure to make your guests feel that luxury service they are looking for (and will boost your food and beverage revenue, too!)

3. Team Dashboards

If you are looking to maximize team efficiency, this is the feature for you. Establishing separate dashboards for each department is a great way to help Hyatt staff stay focused on their specific deliverables without having to sift through other team’s action items. Team Dashboards makes request delegation simple with a few clicks, saving time calling between departments to arrange requests. Each department’s dashboard provides a straightforward task list without the obstruction of other departments.You can also configure multiple properties under one dashboard, which is a huge plus for those managing larger properties.

4. Meetings and Events

Are you hosting a wedding or a conference at your hotel or resort? Keep your event planners happy and returning (as well as the large groups of people they’re planning for).

Utilizing guest tags and the Outreach feature enables targeted group messages that keep everyone, guests and staff alike, connected and coordinated on the “day of.” Send targeted groups of guests a message using “tags,” and communicate event happenings or updates with one text and reach everyone with that tagged designation. If you are hosting a company off-site, take advantage of this feature and communicate any important information regarding the event all in one text message.

5. Property Reports

Reports are a great way to ensure the guest service is at the level it needs to be for any upscale and luxury Hyatt brand. Kipsu’s Reports feature offers insight on your property’s engagement, progress and opportunity. When you are able to track your hotel’s activity and guest interactions, you are able to improve guest satisfaction by pinpointing any areas for guest service improvement.

These are just some of the features that Kipsu provides that can boost your hotel’s ROI and keep that elevated experience that guests expect in the World of Hyatt. Instead of having multiple platforms that operate your digital communications, keep it all under one SaaS solution for an easy, efficient experience.

Interested in leveraging Kipsu at your Hyatt hotel? Schedule a conversation with us today!