One of the most important parts of hotel operations is maintenance. The ultimate goal of your maintenance operations is to make sure guests aren’t aware of it. If you have a strong maintenance schedule with effective communication, your guests will have a smooth, seamless stay without any interruptions. This is crucial to keep your survey scores up and boost your revenue. If your operations are shaky, however, your guests will have more complaints, your staff will have more work, and your overall costs will build up while revenue goes down. 

That’s why it’s important to invest in your maintenance operations, and technology is one of the best ways hotels have been investing in their maintenance. Walkie talkies and post-it notes are outdated and keep your team bogged down with a heavier workload. But why should you spend money on the software if you have a system in place? Here are just a few of the benefits hoteliers will reap from implementing technology into their maintenance practices.

Makes communication clear between departments

Strong communication practices are a must for hotel teams, especially when it comes to maintenance. A digital communication solution can help communication between departments by keeping logs of your task lists, language translation features, and immediate responses between staff. Use ticketing software and send maintenance requests to the appropriate team as they come in. You won’t have to worry about requests slipping through the cracks.

Identify maintenance trends

When you are working on maintenance projects and tasks, it’s easy to only focus on the task at hand. You can lose sight of the bigger picture that might lead to the key root of the problem. By using maintenance software you are able to look back at all of your tasks, see trends in what work you have done, and identify the true issue. This is crucial to saving your hotel a lot of money down the road and taking a step towards preventative, rather than reactive, maintenance.

Keep a checklist of your maintenance tasks

Checklists are the ultimate tool for any service team. While it’s true that you can write your checklists down, having a checklist on your computer or tablet will be a life-saver for your staff. Checklists won’t go missing, you won’t forget to add a task to the list since it is saved on your computer, and it can easily be updated by any staff member virtually anywhere on the property. This saves you time, and you won’t have to question whether or not tasks are completed. Especially for new team members, these checklists will provide them a level of certainty that they completed all of the tasks, even if they are still becoming familiar with your operations.

Reduce your overall costs

Maintenance is one of the biggest expenses hotels have, especially when problems become  large maintenance tasks. Using a digital resource to help with your operations will prevent those large maintenance problems and save your hotel a lot of money. The technology will help teams carry out routine maintenance work, ensure it is compliant with the hotel’s standards, and boost team efficiency. All of these factors will keep your maintenance costs to a minimum.

Even these benefits alone make a strong case to update your maintenance operations, yet there is still more to gain from leveraging software tools at your hotel. Learn more about Kipsu’s maintenance operations solutions and schedule a conversation with us today!

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