Guest Service & Satisfaction

5 hospitality trends you will see in 2025.

Welcome to 2025! Every new year brings with it new trends, topics, and new buzz-worthy talk tracks, and it’s no different for hospitality. Hotels need to keep up with the times to keep guests enjoying their stay and recommending the hotel to others. So what are some trends we expect to really take off in 2025? We’re placing our bets on these 5 hospitality trends in the new year!

Kipsu brings success around the globe: Crowne Plaza Perth boosts loyalty recognition using hotel texting.

The Crowne Plaza, Perth joined Kipsu, and just 30 days later they had improved their loyalty recognition score by more than 10%! We sat down with their Operations Manager, Kai Kenkal, to learn more about their success with guest messaging and how they were able to leverage this tool to boost loyalty recognition. See what Kai has to say about Kipsu!

TripAdvisor reviews show that IHG guests love guest messaging!

As the only preferred partner for IHG, Kipsu has been able to connect guests with staff through guest messaging, helping hotels provide exceptional service during a guest’s stay. Guest messaging offers an avenue to address the needs of guests, and gives them a convenient way to stay in touch with the front desk. This feature at IHG properties have brought MANY great reviews to TripAdvisor, sharing their love for hotel texting and their excitement to stay again. We compiled reviews from our IHG partners, showing that guests are raving about the ability to communicate with staff via text. Take at look at what the guests have to say.

November 4, 2024

Maximizing Efficiency in Hospitality: How Team Coordination Benefits from Text Messaging

Why hotel messaging is the key to internal organization and communication

Guest messaging for hospitality has proven to elevate the guest experience and increase efficiency across teams, but it can also provide a platform for internal communication across hospitality teams! Learn how top digital messaging solutions for hospitality are creating smooth channels of communication between teams to give information to new hires, manage shift changes, and send out employee surveys.

Kate Prostrollo

October 21, 2024

5 Ways Digital Messaging Reduces Onboarding Stress

How texting can ease and streamline the onboarding process

As messaging platforms become more adapted to the hospitality industry, it is also starting to streamline more processes. The moral of the story, the onboarding process just got easier. Read about five ways digital communication is making onboarding a bit more comfortable for everyone!

October 17, 2024

Preventing Negative Reviews With Digital Messaging

Solve issues before they make their way to a public site with hotel texting.

Negative Reviews. Even the best of the best hotels get them from time to time. These reviews can leave you and your staff feeling frustrated, and the only thing you have the power to do is try and retroactively rectify the situation. While following up with a negative review is best practice, how can you go about proactively unmasking these reviews before they hit the internet?

October 14, 2024

10 Tips for Providing Great Hospitality to Families

How to make parents traveling with kids feel at home away from home

Traveling on your own can be stressful as it is; add kids to the picture and your vacation can easily turn into a Griswold affair. Here are ten tips for providing great hospitality to parents traveling with children.

September 30, 2024

Hospitality’s Recipe for Success: Essential Tips and Tactics to Boost Loyalty Sign-Ups

Increase loyalty program sign-ups with empowered teams.

Hotels are encouraged to boost loyalty program sign-ups at the property level, but this can be difficult when dealing with everyday operations. Learn how an empowered hospitality team can work together to drive sign ups and have some fun, too!

September 16, 2024

Make a Guest’s Day With a Written Note: FREE Hotel Message Templates

Welcome message templates to help make a first great impression for hotel guests

Leave a touch of personality welcoming guests or thanking them for their stay with these free hotel note and text message templates.

September 9, 2024

How Effective Teamwork Drives Success: Tips for Better Collaboration

Leveraging Hospitality Texting to Enhance Team Communication and Efficiency

In any position, it’s not only important to get the job done, but to have a good time while you’re at it. In times of short staffing and stressful travel numbers, hotel teams need a little boost to increase efficiency and morale—such as hospitality messaging.

Sonja Swanson

September 5, 2024

Kipsu brings success around the globe: Crowne Plaza Perth boosts loyalty recognition using hotel texting.

Discover how they were able to increase their scores in just 30 days.

The Crowne Plaza, Perth joined Kipsu, and just 30 days later they had improved their loyalty recognition score by more than 10%! We sat down with their Operations Manager, Kai Kenkal, to learn more about their success with guest messaging and how they were able to leverage this tool to boost loyalty recognition. See what Kai has to say about Kipsu!

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