Marriott

Property management system integrations: Marriott benefits from using a PMS connector with guest messaging technology

As Marriott’s only approved guest messaging vendor, Kipsu continues to drive success across Marriott brands. Whether it’s for your staff or guests, digital messaging technology is building a better experience for everyone. There’s just one question: is adding another software system more work than it’s worth? 

Kipsu to the rescue: Guest messaging brings success to Marriott through service recovery

Kipsu’s guest messaging has proved time and time again that it is an effective resource across Marriott properties for service recovery. Engagement between guests and staff, and keeping documentation of conversations, are very useful in rectifying bad experiences and preventing bad experiences in the future.

Four ways guest messaging has enhanced teams at Marriott hotels

If Marriott hotels want to stay competitive, they will need to look at what tech resources they can leverage. But can you implement more technology without eliminating the necessary human touch from staff that make Marriotts stand out? Many of the most successful technologies in the service and hospitality space today not only allow agents to remain in their roles, but actually enhance and extend the service they provide.

Sonja Swanson

November 1, 2023

5 Ways Marriott Hoteliers Can Use Guest Messaging To Boost ITR Scores

Guest messaging can boost different factors that go into your intent-to-recommend scores.

When evaluating your hotel’s overall performance, intent-to-recommend (ITR) is a great KPI. It can imply whether or not the guests will come back to stay again, if they will bring in new guests, or if their experience throughout the stay was exceptional. There are several factors that can impact your property’s ITR scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help boost guest recommendation scores.

November 8, 2022

Best Messaging Practices for Each Marriott Bonvoy Tier

Treat loyalty members with an added flair with this personalized language.

Chances are, a large portion of your guests are Marriott Bonvoy members. This loyalty program isn’t just a perk for guests, who get rewarded for each stay, but also a bonus for individual hotels who gain more direct bookings and loyal customers. Treat loyalty members with an added flair with this personalized language.

September 15, 2022

Every Day Is Different at the Westin Jekyll Island

From guest requests to saving the wedding day, hotel texting helps this Marriott team do it all

It’s busy year-round at the Westin Jekyll Island with outdoor activities, weddings, and conferences. To make sure all guests are taken care of, the team uses hospitality texting for communication throughout the day that doesn’t disrupt the flow of either party.

Sonja Swanson

July 18, 2022

5 Tactics to Drive Bonvoy Loyalty Sign-Ups

Simple ways to boost Marriott loyalty and keep guests happy.

To boost Bonvoy loyalty members and direct bookings through the Marriott Bonvoy app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that?From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options—here are just a few.

Sonja Swanson

April 11, 2022

How Messaging Increases Marriott Bonvoy App Adoption

Communicating with guests digitally drives Marriott Bonvoy app downloads and interaction.

The ultimate goal is for your guests to download and use the app. Tens of millions of dollars have been spent on developing brand apps. Today, guests can manage nearly every aspect of their stays from the palm of their hand. However, the adoption of branded apps continues to present a consistent challenge for hotel brands. Use guest messaging as a vehicle for app downloads and Marriott loyalty.

March 25, 2022

Bringing the Ambassador Hotel Kansas City to No. 1

How hotel texting has helped this property rise to the top of the Autograph Collection ranks

After implementing digital messaging at his hotel, John Anastasopoulos is leading the Autograph hotel rankings in guest satisfaction. Learn how text messaging for hotels is improving guest experiences and increasing staff efficiency at the Ambassador Hotel Kansas City.

August 30, 2019

Courtyard High Point Hospitality Highlight

Leveraging Kipsu to Resolve Guest Issues in Real-Time

Located in the "Home Furnishings Capital of the World," the Courtyard High Point serves families and business travelers. After their first month, this property became one of Kipsu's most active users. By integrating guest messaging into their operations, their staff now feel closer to their guests. Read how Courtyard High Point is leveraging Kipsu to best serve their staff and guests.

January 25, 2018

Hospitality Highlight: Courtyard San Diego Gaslamp

How This California Property Uses Digital Messaging to Boost Guest Satisfaction

Discover how the Courtyard San Diego Gaslamp is using Kipsu to connect with each guest and offer a personalized, unique experience during every stay.

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