Ho ho ho! It’s the holiday season - one of the busiest times of the year for hotels. At IHG, they know that this is a special time of the year for celebrating with family and friends, so guests are going to want to feel as much at home as possible. So how do IHG hoteliers meet the moment? Kipsu’s guest messaging is the tool that helps staff create cherished memories for their guests. We’ve compiled some REAL text conversations between hotel staff and guests to spread the Christmas cheer! From highlighting the Christmas festivities around, to delivering presents for the kids, these eleven conversations show how IHG brings the holiday spirit to their hotels.

Are you ready to brighten the holiday spirits of your upcoming travelers? Take a look at our IHG Holiday Guide and make sure your team is set up for success!