Hotel Guest Messaging

6 benefits of hotel guest messaging

Implementing new technology can be a tough decision for hoteliers. Will it provide a better experience or will it add more chaos? Guest messaging is becoming increasingly popular at hotels, and there are several reasons why. Not only does hotel texting benefit your team, it elevates your guest experience. There are several reasons why guest messaging is on the rise, so let’s look at these six benefits of guest messaging.

Bleisure travel made easy: 10 tips to enhance the experience for business and remote guests

If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to support your bleisure guests.

AI in hospitality: the pros and cons of implementing artificial intelligence in your hotel

Artificial intelligence is increasingly prevalent in our day-to-day lives, and it isn’t going away. When it comes to guest messaging, AI can be a great tool for hotels to leverage. Chatbots can also fall short in elements of exceptional customer service. Let’s take a look at the pros and cons of using AI to message your guests.

September 30, 2024

Increase Guest Satisfaction With These 5 Tips

Simple ways to make guests remember their stay

As travel returns to pre-pandemic numbers, guest expectations are growing right along with them. Explore how to increase guest satisfaction by leaving welcome notes, using hospitality messaging services, and going above and beyond.

Sonja Swanson

September 18, 2024

5 different ways Kipsu’s guest messaging drives hotel efficiency

Efficiency is a key factor in guest satisfaction. Here are five ways hotel texting increases your team’s efficiency.

For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with running a successful property means more time and energy can be dedicated to providing an excellent guest experience. Watch our video to learn how messaging can streamline operations and keep hotels running smoothly!

September 16, 2024

Make a guest’s day with a written note: FREE hotel message templates

Welcome message templates to help make a first great impression for hotel guests

Leave a touch of personality welcoming guests or thanking them for their stay with these free hotel note and text message templates.

Sonja Swanson

September 9, 2024

Meet the Moment: How IHG hotels use texting to create special moments for special occasions.

From anniversaries to birthdays, IHG properties use guest messaging to bring an unforgettable experience for guests celebrating their important day.

As IHG’s only preferred partner, Kipsu has been able to help IHG hotels make guests feel like VIPs on their special occasions. Take a look at these real conversations from our partners that show how front desk staff were able to meet the (special) moment for their guests.

September 9, 2024

How Effective Teamwork Drives Success: Tips for Better Collaboration

Leveraging Hospitality Texting to Enhance Team Communication and Efficiency

In any position, it’s not only important to get the job done, but to have a good time while you’re at it. In times of short staffing and stressful travel numbers, hotel teams need a little boost to increase efficiency and morale—such as hospitality messaging.

Sonja Swanson

September 5, 2024

Kipsu brings success around the globe: Crowne Plaza Perth boosts loyalty recognition using hotel texting.

Discover how they were able to increase their scores in just 30 days.

The Crowne Plaza, Perth joined Kipsu, and just 30 days later they had improved their loyalty recognition score by more than 10%! We sat down with their Operations Manager, Kai Kenkal, to learn more about their success with guest messaging and how they were able to leverage this tool to boost loyalty recognition. See what Kai has to say about Kipsu!

Sonja Swanson

September 3, 2024

5 digital assets hotel staff should always have in their arsenal

Digital asset management allows your front desk staff keep media on file and ready for when guests are looking for information.

Kipsu’s guest messaging software offers a digital assets feature for hotels that are looking to save on printing materials while also ensuring guests have the information they need. Digital Assets allows your team to upload and send files or shortened links to your guests via text messaging. This feature can save your team time and effort while providing valuable advice and particular information to guests, conveniently at their fingertips.

Sonja Swanson

August 27, 2024

Guest messaging helps hotels communicate efficiently in severe weather.

How hotels use broadcast texts to keep guests safe. (With REAL text messages!)

The last thing travelers want to deal with on their vacation is severe weather. Severe weather can really put a damper on a vacation, whether it is closing enjoyable amenities or the potential danger that the weather could bring. When all guests want to do is relax, this can cause a lot of stress. Although hotels can’t control the weather, they can control how they handle the situation at hand to make sure guests feel safe and relaxed as possible. That is where hotel texting comes to the rescue!

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