Brand loyalty and loyalty recognition are vital to a hotel’s success, as guests with brand loyalty are more likely to be repeat guests, more willing to pay higher rates than others, and drive revenue through opting for upgrades and add-ons. With loyalty recognition, hotels are strengthening the relationship with guests, and Kipsu gives them another avenue to do so using guest messaging. Take it from one of our international partners - the Crowne Plaza, Perth joined Kipsu, and just 30 days later they had improved their loyalty recognition score by more than 10%! We sat down with their Operations Manager, Kai Kenkal, to learn more about their success with guest messaging and how they were able to leverage this tool to boost loyalty recognition. See what Kai has to say about Kipsu!

‍