The last thing travelers want to deal with on their vacation is severe weather. Severe weather can really put a damper on a vacation, whether it is closing enjoyable amenities or the potential danger that the weather could bring. When all guests want to do is relax, this can cause a lot of stress. Although hotels can’t control the weather, they can control how they handle the situation at hand to make sure guests feel safe and relaxed as possible. That is where hotel texting comes to the rescue!

With hotel texting, you can send the necessary updates to your guests during severe weather in your area. With Kipsu’s Outreach broadcast feature, you can send a mass text message to all of your guests at once, saving your staff time while making sure each guest receives the right information. Let’s take a look at some examples of real text messages sent from our partners.

Amenity Closures:

Many amenities can be affected by severe weather, especially if they are outdoor amenities. If you have to close your pool or outdoor patio for the time being, send those updates to your guests as soon as possible so they can adapt their schedule accordingly.‍

Alarm Testing:

If you are testing alarms at your hotel, make sure your guests are aware. If you send a text before the testing begins, you can save the stress from many of your guests wondering if they should be concerned about the alarms going off.

Weather Warnings/Alerts:

If there are weather warnings or alerts in your area, like a tornado watch or a thunderstorm warning, make sure guests are kept informed and updated periodically. Sending weather updates helps them feel more at ease, and they will thank you for paying close attention to the alerts.

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Return to Normal:

Your guests are most anticipating when they can get back to their vacation! When the weather clears up, let everyone know that everything is back to normal via text. They will be happy to safely enjoy their stay again. 

Severe weather is inevitable, and while you’d rather not have your guests deal with that on their vacation, they will greatly appreciate your effective, proactive communication to keep them safe. With guest messaging, you can save your staff the extra work by sending broadcast texts and keep everyone updated as needed. Learn more about the benefits of guest messaging, or schedule a conversation with us to see how guest messaging could help your hotel.

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