For many guests, traveling is reserved for special occasions. They might not frequently travel, so when they do, they want to go make lasting memories. For hoteliers, it’s important to know if guests are celebrating an occasion and elevating their experience for that special occasion. Hotel texting has been helpful for staff to communicate with guests for these events, from helping with surprises to sending complimentary gifts.
As IHG’s only preferred partner, Kipsu has been able to help IHG hotels make guests feel like VIPs on their special occasions. Take a look at these real conversations from our partners that show how front desk staff were able to meet the (special) moment for their guests.

Graduation

Graduations are an important milestone, and travel is a great way to celebrate the hard work to get there. Surprise these guests with a special treat, or provide them with vouchers for drinks to celebrate the occasion - they earned it! You can shoot a text to the guests to see what their plans are during their stay so you can accommodate these little gifts accordingly.

Anniversary

One of the most common occasions people travel to celebrate are anniversaries. With anniversaries, these guests are looking forward to relaxation and spending time with one another. You can help set up dinner reservations for the couple, send them a bottle of champagne with a personalized note, or assist in arranging any surprises for their partner. With hotel texting, you can communicate with the guests discretely to make sure their plan goes off without a hitch.

Birthday

Most people want to feel special on their birthday, and your staff can help them feel this way, too! Similar to anniversaries, you can text with guests discreetly to plan surprises for the birthday, or you can send them your own surprise gift to their room as a nice, warm welcome. If you do send a welcome gift to their room, make sure you send a welcome text to ensure it was delivered to the correct room. 

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When guests are celebrating special occasions, it’s important that hotel staff make them feel special. With guest messaging, staff can help rise to the occasion and pull off an exceptional stay that will create memories for a lifetime. Interested in creating special moments for your guests? Learn more how Kipsu meets the moment for IHG as their only preferred vendor, or check out our FREE 22 welcome templates to make a great first impression.