Products & Solutions

The next level of guest messaging for IHG: automating welcome messages

There are many different ways your property can increase its efficiency without sacrificing the guest experience. Now, we’re excited to bring IHG hotels the next step in driving efficiency with the introduction of our Automated Welcome Messages feature.

The importance of language translation in hotels

With different staff speaking different languages, communication can be tough, even within your team. But it doesn’t have to be difficult if you implement the right tools for your staff. So, what are these challenges, and how do we overcome them?

Hospitality in any language: using SaaS technology to support multilingual staff and guests

Today’s hospitality industry has expanded far beyond regional and national borders - from global hotel brands, to increased international travel and more. At Kipsu, we recognize the importance of providing the highest level of service to guests, while also enabling your staff to communicate as efficiently and effectively as possible. That’s why we’ve heavily invested in creating multiple UI languages for our platform, and offer myriad translation options for guest messaging.

December 18, 2023

5 Funciones de Mensajería Digital para Mejorar la Experiencia en el Resort

Nuestra mensajería digital ofrece funciones que encantarán tanto a sus huéspedes como a su personal.

La gestión de grandes complejos turísticos requiere una sólida comunicación entre departamentos, empleados y clientes. Contar con una única solución SaaS que proporcione comunicación digital podría optimizar la eficiencia de su equipo y mejorar la experiencia de sus huéspedes. Afortunadamente, la mensajería digital de Kipsu ofrece muchas funciones que podrían aumentar fácilmente su ROI. Desde las funciones de alimentos y bebidas hasta la difusión de mensajes en todo el sitio, eche un vistazo a las funciones de mensajería digital de Kipsu.

Sonja Swanson

December 11, 2023

Hospitality and AI: How the New Technology Can Help With Hotel Texting

How hotel texting software leans into the newest technology trends.

Artificial Intelligence (AI) has been taking over the tech industry, and while we may not think of the hospitality industry as tech-forward, AI is quickly becoming a part of a front desk agent or GM’s workflow. AI is a great feature to supplement your guest messaging software, and while some are skeptical about AI, it can help your staff provide excellent customer service without losing the human connection that is inherent with guest communication. Take a look at how AI-suggested replies can help boost your guest messaging experience. 

Sonja Swanson

October 17, 2023

4 Guest Questions Hotels Can Answer With AI-Suggested Replies

How AI Can Help With Your Guest Messaging

Artificial Intelligence (AI) has been the hot topic of 2023, and it’s no different for the hospitality industry. AI offers plenty of opportunities to help revolutionize how operations are conducted at hotels. With guest messaging, AI offers the ability to auto-generate replies to common questions from your guests, saving your front desk time while keeping communication and service consistent. Let’s take a look at some guest questions and what the AI-suggested replies could look like.

Sonja Swanson

October 16, 2023

5 Tácticas para Impulsar la Fidelización de Accor ALL

Desde difundir el mensaje de forma original hasta informar a los huéspedes de lo que se están perdiendo, existen numerosas opciones para incrementar el número de miembros de Accor.

Para fomentar las inscripciones a Accor Live Limitless (ALL) Loyalty y las reservas directas a través de la aplicación o el sitio web de Accor, se recomienda al personal del hotel que se encargue de asegurarse de que los huéspedes se inscriban en el programa. ¿Pero cómo se hace eso? Hay miles de opciones, desde hacer que se sepa de forma creativa hasta informar a los invitados de lo que se están perdiendo:

Sonja Swanson

October 5, 2023

Overnight Support for Overnight Staff: Why Hotels Need a SaaS with 24/7 Customer Service

Get the same customer service for your hotel that you give to your guests.

In today's fast-paced and interconnected world, the hospitality industry is heavily reliant on technology to deliver exceptional guest experiences. From online bookings to keyless entry systems, hotels are embracing technology to streamline operations and enhance guest satisfaction. However, with the increasing reliance on technology comes the need for hotels to have reliable and efficient customer support, available 24/7.

Sonja Swanson

August 24, 2023

5 Tactics to Drive Accor ALL Loyalty Sign-Ups

From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options to increase Accor membership sign-ups.

To boost Accor Live Limitless (ALL) Loyalty sign-ups and direct bookings through Accor’s app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that? From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options.

Sonja Swanson

August 21, 2023

Property Management System Integrations: The Benefits of Using a PMS Connector With Guest Messaging Technology

Technology that connects with your software so you can focus on connecting with your guests.

Is adding another software system more work than it’s worth? One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.

Sonja Swanson

April 24, 2023

Kipsu and SynergyMMS

Elevate hospitality operations and guest experiences even more with the Kipsu and SynergyMMS integration.

SynergyMMS is one of the best task managers in hospitality. Kipsu's integration allows for hotel staff to loop in their guest requests without ever having to leave the Kipsu dashboard.

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