We’ve talked at length about different ways that guest messaging can drive efficiency for IHG hotels. Whether it’s leveraging our Digital Asset feature to send amenity information or FAQs, responding to guest requests using suggested replies, or using our Outreach feature to reach all your guests at once, there are many different ways your property can increase its efficiency without sacrificing the guest experience.

Now, we’re excited to bring IHG hotels the next step in driving efficiency with the introduction of our Automated Welcome Messages feature.

Benefits of welcome messages

As any current Kipsu user will tell you, the welcome message is a core feature of Kipsu that acts as a conversation starter between the hotel and the guest. It initiates the conversation with a warm greeting, and assures the guest that there is a human on the other end of the message who is always available to meet any need during their stay. We understand the value of welcome messages that are tailored to each guest - in fact, we’ve written more than 20 templates that different hotels can use to welcome their guests in meaningful ways.

Automating welcome messages

But what if you could automate these messages, alleviating your front desk staff’s workload and enabling them to focus on the guests in front of them? With our new feature, IHG hotels can do just that.

Once an IHG hotel is up and running with Kipsu, the next step is setting up the Automated Welcome Message templates. These templates are concise, customized notes that can be sent automatically to any guest that meets the criteria in the system. When a check-in occurs in your PMS system, the pertinent data is transferred to Kipsu, and a welcome message is created. These messages are based on templates that include important details such as the person’s name and IHG One Rewards loyalty tier, and are sent automatically through Kipsu at check-in.

Technology assisting humanity

With features like Automated Welcome messages, IHG front desk staff are able to effectively and efficiently open the lines of communication between a property and its guests. This not only streamlines the check-in process, but can help drive additional efficiencies through the use of guest messaging throughout the guest’s stay. Additionally, hotel staff are empowered to customize, personalize, and adjust welcome messages as needed. We like to think of it as technology supporting, not replacing, your staff. The front desk remains empowered to greet guests and provide top-notch service, and guests don’t feel like they’re being sent impersonal messages from a chat bot. It’s a win-win.

For more information on our latest guest messaging features for IHG, schedule a demonstration with one of our customer partnership experts today!