Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.
Oftentimes, the hustle and bustle of a hotel means that maintenance staff is constantly on the go - scrambling to make repairs and fulfill maintenance requests. Sometimes, they’re receiving their requests on post-it notes, or walking the hotel with walkie-talkies - and there’s no way to truly keep track of everything on their plate. Maintenance and ticketing systems offer properties and owners a more trackable, visible process, with three large benefits.
It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, leaving, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As IHG’s only preferred partner for guest messaging, Kipsu is the tech tool your hotel needs to boost One Rewards Loyalty recognition, loyalty signups, and GuestLove scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property.
February 5, 2024
Digital messaging is a crucial tool for ensuring seamless communication before, during, and after the event. Unusually high volumes and influx of guests can really show the cracks in your communication systems, especially if you’re not properly prepared for what’s to come. As you plan for the next major event in your town, here are some valuable tips and messaging features you can use to keep guests informed and engaged from start to finish.
January 30, 2024
January 29, 2024
When guests choose your resort for their stay, they're not just looking for a comfortable room; they're seeking an unforgettable experience. One key element that can elevate their stay is the effective utilization of onsite amenities. From swimming pools and wellness spas to restaurants and cocktail bars, resorts offer a variety of facilities that can enhance the overall guest experience. Let’s explore creative ways to help your guests make the most out of the onsite amenities you provide.
January 22, 2024
When guests choose luxury hotels for their stay, they are expecting that luxurious experience. Managing luxury hotels requires exceptional customer service and strong communication between departments, employees, and guests. Having a single SaaS solution that provides digital communication could optimize your team efficiency and enhance your guest experience. That's why Kipsu’s digital messaging features offer many amenities that make a luxurious experience for both your staff and guests. Take a look at some of the digital messaging features that take your hotel to the next level.
January 8, 2024
As we begin the new year, we want to explore the emerging and sustaining trends in the hospitality industry. From personalized experiences to major technology advancements, Kipsu is here to help your property stay in the know with the latest innovations and expectations in hospitality. Let’s take a look at some of the top hospitality trends of 2024 and how digital messaging can play a role in fulfilling those trends.
December 18, 2023
La gestión de grandes complejos turísticos requiere una sólida comunicación entre departamentos, empleados y clientes. Contar con una única solución SaaS que proporcione comunicación digital podría optimizar la eficiencia de su equipo y mejorar la experiencia de sus huéspedes. Afortunadamente, la mensajería digital de Kipsu ofrece muchas funciones que podrían aumentar fácilmente su ROI. Desde las funciones de alimentos y bebidas hasta la difusión de mensajes en todo el sitio, eche un vistazo a las funciones de mensajería digital de Kipsu.
December 11, 2023
Artificial Intelligence (AI) has been taking over the tech industry, and while we may not think of the hospitality industry as tech-forward, AI is quickly becoming a part of a front desk agent or GM’s workflow. AI is a great feature to supplement your guest messaging software, and while some are skeptical about AI, it can help your staff provide excellent customer service without losing the human connection that is inherent with guest communication. Take a look at how AI-suggested replies can help boost your guest messaging experience.
December 4, 2023
Managing large resorts requires strong communication between departments, employees, and guests. Having a single SaaS solution that provides digital communication could optimize your team efficiency and enhance your guest experience. Luckily, Kipsu’s digital messaging offers many features that could easily increase your ROI. From food and beverage capabilities, to broadcasting messages site-wide, take a look at five of Kipsu’s digital messaging features.
By ingraining hospitality texting into their everyday systems, the team at Hilton Columbus Downtown is able to tackle any guest request that comes their way and operate efficiently!
August 15, 2022
As they bounce back from a tough stretch in the industry, the Holiday Inn & Suites Duluth-Downtown wanted to improve the guest experience—hotel texting to connect with guests is helping them do just that.
August 10, 2022
An oasis off the Iowan freeway, the Hard Rock Hotel & Casino Sioux City has everything a business, vacation, or roadside traveler needs: an onsite restaurant, rooms with the signature Hard Rock flair, and stellar guest service amplified by hospitality messaging!
August 1, 2022
Maintain stellar service across properties with hospitality texting—with the ability to keep messaging and recovery processes consistent, hotel text messaging services are the perfect fit for hotel management companies.
July 29, 2022
Ensure each guest experience is special at every tier of the Hilton Honors Program with curated language and more insights into each guest demographic.
July 27, 2022
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