“It’s more efficient for us in responding [to guests], and it’s more approachable as well for guests,” - Amber Tan, Guest Services Manager of Citadines - Science Park Singapore. 

Our international partners are making more connections with guests in an approachable way using Kipsu. As texting has become the norm, it has been easier for guests and staff to communicate through this method. We sat down with Amber Tan as she shared her experience with Kipsu at their property. From gaining direct feedback from guests to efficient response times from staff, Amber has already seen the success Kipsu is bringing to Citadines.

Watch our video to hear her insights on how hotel texting helps build relationships with their guests!