Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.
It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, leaving, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As IHG’s only preferred partner for guest messaging, Kipsu is the tech tool your hotel needs to boost One Rewards Loyalty recognition, loyalty signups, and GuestLove scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property.
It’s the most wonderful time of the year! And for hotels, it’s the busiest time of the year!With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the IHG brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!
October 17, 2022
A rising trend in just about every industry is remote work. As travelers continue to blend business and leisure (there’s even a word for this: “bleisure”), they’re looking for accommodations that can fit all of their needs. Your hotel can adapt to this hospitality trend by providing secure Wi-Fi, common areas for working, and more.
October 6, 2022
Travel numbers are still on the rise and getting back to pre-pandemic levels, but hotel staffing isn’t. How is the hospitality industry keeping up with the demand? Tools like hotel text messaging systems have been helping increase efficiency, boost guest satisfaction, and provide contactless communication for cautious guests.
September 20, 2022
Nowadays, there are a lot of hotel technologies that are increasing efficiencies on their own—but some work even better together. The Kipsu + Quore integration is a great example of seamlessly combining processes to better serve guests—hotel teams can submit requests and communicate the status to guests, all through one dashboard.
September 15, 2022
It’s busy year-round at the Westin Jekyll Island with outdoor activities, weddings, and conferences. To make sure all guests are taken care of, the team uses hospitality texting for communication throughout the day that doesn’t disrupt the flow of either party.
September 8, 2022
As hotel staffing continues to be slim and travel numbers continue to soar, there couldn’t really be a worse time for budget season. But by evaluating a hotel tech stack, implementing efficient technology such as hotel messaging, and working together, hospitality teams can create flexible budgets to prepare them for uncertainty.
September 7, 2022
Hospitality texting is primarily for guest requests and communication between teams to remain efficient — but it can also be used in times of dire need! Learn how hotel messaging can come in handy when it’s a more serious matter.
August 25, 2022
The avid hotel Roseville-Minneapolis North is increasing efficiency and creating relationships with guests via hospitality texting. Whether it’s updates about the property or fostering friendships with regulars, hotel texting is bridging the gap between guest and hotel team.
August 19, 2022
By incorporating hotel messaging into their every day routine, hospitality team members can streamline operations by coordinating internally, communicating instantly, and integrating with PMS and maintenance systems.
Ensure each guest experience is special at every tier of the Hilton Honors Program with curated language and more insights into each guest demographic.
July 27, 2022
Communicating with guests before their stay via hotel texting has proven to increase direct bookings, as well as improve the overall guest experience. Channels such as Google Business Messages allow hotel teams to answer questions pre-arrival, book stays for repeat customers, and operate efficiently with lean teams.
July 26, 2022
Both hotel brands and guests can benefit greatly from loyalty programs, but only if guests know about them! Learn some valuable ways to promote hotel loyalty programs and their benefits through hospitality messaging and more.
July 18, 2022
To boost Bonvoy loyalty members and direct bookings through the Marriott Bonvoy app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that?From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options—here are just a few.
Hotel texting not only benefits lean hospitality teams, but makes the guest experience memorable! Learn about a guest’s experience using hospitality texting at a partner location in Milwaukee, Wisconsin.
July 12, 2022