Hotel texting has been around for a while, and mostly embraced by luxury properties aiming to create the most memorable experiences for their guests. But it’s not just an “extra” or a “nice to have”—hospitality messaging makes any hotel stay better for both staff and travelers. 

More efficiency, more time 

Staffing remains an issue across all hotels and brands, after a global pandemic and rising travel numbers across the board. Every team, from the Super 8s to the Renaissance Inns, are operating lean and can benefit from tools like hotel texting!

Messaging allows front desk staff to increase efficiency—whether it’s multi-tasking or answering questions at the touch of a button—and just plain avoid lines at the front desk because all guests are texting in their requests and checking in digitally. 

Integrations with PMS systems also smooth out the maintenance process—tickets can be created within top digital messaging systems and automatically sent out to the appropriate team. Once complete, they can be resolved all in one place.

Increased accessibility 

Text messaging is one of the most accessible platforms when it comes to communication. Say a guest is hard of hearing, or has mobility issues and can’t come to the front desk for all their needs—they can simply send a text and the service will be right along.

Top hospitality messaging solutions also have translation features that allow travelers from all over the world to converse with hotel staff, no matter where they are. This not only helps ease barriers of communication, but can minimize possible misunderstandings and discriminations due to accents.

Keeping communication channels contactless also allows those traveling with a fear of COVID or other diseases to keep to themselves and interact with staff digitally—no matter the hotel brand. They can still get the same experience without the risk!

Everyone’s happier!

Whether it’s a Holiday Inn Express or a Kimpton, hospitality texting makes the guest experience smoother and more enjoyable—and it helps the staff out, too.

From getting requests fulfilled quickly, to ensuring everyone has access to the same travel experience, digital messaging in hospitality is opening doors across brands for everyone to have a better time.

The numbers don’t lie, either: hotels that install top hotel text messaging systems see on average an 10% increase in guest satisfaction.