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Implementing new technology can be a tough decision for hoteliers. Will it provide a better experience or will it add more chaos? Guest messaging is becoming increasingly popular at hotels, and there are several reasons why. Not only does hotel texting benefit your team, it elevates your guest experience. There are several reasons why guest messaging is on the rise, so let’s look at these six benefits of guest messaging.
If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to support your bleisure guests.
Artificial intelligence is increasingly prevalent in our day-to-day lives, and it isn’t going away. When it comes to guest messaging, AI can be a great tool for hotels to leverage. Chatbots can also fall short in elements of exceptional customer service. Let’s take a look at the pros and cons of using AI to message your guests.
November 10, 2022
After studying abroad in high school, Sierra Thomsen realized her passion was meeting new people. Finding that the best way to do that was through the hospitality industry, she gained formative experience in hotels before becoming a customer partnership representative at Kipsu.
November 8, 2022
Chances are, a large portion of your guests are Marriott Bonvoy members. This loyalty program isn’t just a perk for guests, who get rewarded for each stay, but also a bonus for individual hotels who gain more direct bookings and loyal customers. Treat loyalty members with an added flair with this personalized language.
November 3, 2022
Tharaldson Hospitality Management is aiming for a goal to be the best in hospitality across their 82 hotels by using technologies like hotel guest messaging. A great example of this is the Hilton Garden Inn Phoenix/Tempe ASU Area, that used hotel texting to become the number one property out of 58 in Tempe, Arizona.
October 31, 2022
The sky's the limit for guest service at the DoubleTree by Hilton Putrajaya Lakeside. Using hotel text messaging, staff is able to make sure guests have everything they need at this lakeside property.
October 28, 2022
As the world opens back up, some travelers still want (or need) to keep to themselves. Learn how to accommodate for the contactless traveler with hotel texting, customized housekeeping practices, and mobile key.
October 26, 2022
Hospitality loyalty programs are a win-win—guests get rewarded for each hotel stay, and hotel brands get more direct bookings and loyal customers. To ensure all Wyndham Rewards members feel special, use customized messaging for each loyalty tier!
October 24, 2022
From the Bellagio Las Vegas to hospitality texting in Minneapolis, Tony Trousdale has done it all in hospitality. His customer-first approach helped him thrive in arguably the most exciting endeavors in the hospitality industry and we’re so lucky he brought those guest-focused skills to Kipsu!
October 20, 2022
Text messaging for hospitality isn’t just for the Waldorf Astoria’s of the world! Messaging with guests creates a better experience for both hotel staff and guests, no matter the hotel tier.
A rising trend in just about every industry is remote work. As travelers continue to blend business and leisure (there’s even a word for this: “bleisure”), they’re looking for accommodations that can fit all of their needs. Your hotel can adapt to this hospitality trend by providing secure Wi-Fi, common areas for working, and more.
October 17, 2022
Travel numbers are still on the rise and getting back to pre-pandemic levels, but hotel staffing isn’t. How is the hospitality industry keeping up with the demand? Tools like hotel text messaging systems have been helping increase efficiency, boost guest satisfaction, and provide contactless communication for cautious guests.
October 6, 2022
Nowadays, there are a lot of hotel technologies that are increasing efficiencies on their own—but some work even better together. The Kipsu + Quore integration is a great example of seamlessly combining processes to better serve guests—hotel teams can submit requests and communicate the status to guests, all through one dashboard.
September 20, 2022
It’s busy year-round at the Westin Jekyll Island with outdoor activities, weddings, and conferences. To make sure all guests are taken care of, the team uses hospitality texting for communication throughout the day that doesn’t disrupt the flow of either party.
September 15, 2022
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