Hospitality

4 must-have functionalities for your hotel front desk software

There are several front desk software options on the market today, but not all of them are created equally. Since this is such a critical backbone to the day-to-day business operation and plays such a big role in the guest experience, it is important that you consider these 4 must-have features when selecting your hotel front desk software.

How technology helps hotels with maintenance operations

The ultimate goal of your maintenance operations is to make sure guests aren’t aware of it. If you have a strong maintenance schedule with effective communication, your guests will have a smooth, seamless stay without any interruptions. Walkie talkies and post-it notes are outdated and keep your team bogged down with a heavier workload. But why should you spend money on the software if you have a system in place? Here are just a few of the benefits hoteliers will reap from implementing technology into their maintenance practices.

6 benefits of hotel guest messaging

Implementing new technology can be a tough decision for hoteliers. Will it provide a better experience or will it add more chaos? Guest messaging is becoming increasingly popular at hotels, and there are several reasons why. Not only does hotel texting benefit your team, it elevates your guest experience. There are several reasons why guest messaging is on the rise, so let’s look at these six benefits of guest messaging.

Sonja Swanson

March 10, 2025

Hotel service recovery: 6 easy tips to stay ahead of guest complaints

For every customer complaint there are 26 other unhappy customers who have remained silent.

Service recovery is the process of addressing and resolving a customer issue in such a way that the customer leaves satisfied. While many hotels excel in this area, everyone can agree when it comes to handling potential guest complaints, it’s best to prevent the issues from happening at all. Here are 6 easy tips to deliver the heightened experience guests expect from your hotel, and prevent potential guest complaints.

Sonja Swanson

March 10, 2025

Real reviews and conversations showing the personalized experience guest messaging brings to hospitality

Hotel texting brings the personalization that guests want from their stay

Personalized service continues to be a growing hospitality trend in 2025. Guests are wanting to stay at hotels that elevate their experience through personalized recommendations, activities, and guest service. Hotels need to be bringing top-notch service that is customized to each of their guests’ needs in order to stay competitive. That is where guest messaging comes into play.

Sonja Swanson

March 3, 2025

Kipsu to the rescue: Guest messaging brings success to Marriott through service recovery

Marriott creates great reviews and brand loyalty with hotel texting.

Kipsu’s guest messaging has proved time and time again that it is an effective resource across Marriott properties for service recovery. Engagement between guests and staff, and keeping documentation of conversations, are very useful in rectifying bad experiences and preventing bad experiences in the future.

Sonja Swanson

March 3, 2025

Bleisure travel made easy: 10 tips to enhance the experience for business and remote guests

Hotel service that lets guests be productive and relaxed around the clock.

If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to support your bleisure guests.

Sonja Swanson

February 25, 2025

How hotels should communicate their sustainability practices to guests

Bring awareness of your property’s green practices for the eco-conscious travelers

Guests have increasingly become more environmentally conscious; almost 75% of global travelers reported preferring to staying at hotels that implement sustainable practices. Not only do hotels need to adapt their operations to help fight climate change, but they also need to adapt to keep guest loyalty and attract new guests. The problem, however, is how do you get guests to partake in your green initiatives, and how will they know what sustainability efforts you are making? Through effective communication and messaging, you will be able to bring awareness to your guests while also encouraging them to participate in your eco-friendly practices.

Sonja Swanson

February 24, 2025

Property management system integrations: Marriott benefits from using a PMS connector with guest messaging technology

Kipsu's technology connects with Marriott software like Fosse so you can focus on connecting with your guests.

As Marriott’s only approved guest messaging vendor, Kipsu continues to drive success across Marriott brands. Whether it’s for your staff or guests, digital messaging technology is building a better experience for everyone. There’s just one question: is adding another software system more work than it’s worth? 

Sonja Swanson

February 3, 2025

5 guest messaging features that create a luxury experience for Hyatt guests

How Hyatt can leverage guest messaging at their upscale and luxury hotels

When Hyatt guests book a stay at one of the luxury, lifestyle, or classics properties, they expect a next-level experience. Managing luxury and upscale hotels requires exceptional customer service and strong communication between departments, employees, and guests. From personalizing the guest experience through curated recommendations, to attending to requests efficiently across teams, it’s important that your team has a proper solution in place to maintain high-quality service. 

Jennifer Schrader

January 30, 2025

The next level of guest messaging for IHG: automating welcome messages

Kipsu’s new feature drives even more hotel efficiency for IHG properties

There are many different ways your property can increase its efficiency without sacrificing the guest experience. Now, we’re excited to bring IHG hotels the next step in driving efficiency with the introduction of our Automated Welcome Messages feature.

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