Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.
There are several front desk software options on the market today, but not all of them are created equally. Since this is such a critical backbone to the day-to-day business operation and plays such a big role in the guest experience, it is important that you consider these 4 must-have features when selecting your hotel front desk software.
The ultimate goal of your maintenance operations is to make sure guests aren’t aware of it. If you have a strong maintenance schedule with effective communication, your guests will have a smooth, seamless stay without any interruptions. Walkie talkies and post-it notes are outdated and keep your team bogged down with a heavier workload. But why should you spend money on the software if you have a system in place? Here are just a few of the benefits hoteliers will reap from implementing technology into their maintenance practices.
June 19, 2024
Hotels are grappling with the challenge of losing revenue to online travel agencies (OTAs), a long-standing issue exacerbated by the hefty commissions these agencies take. Despite the perceived convenience associated with OTAs, hotels are recognizing the urgency of reclaiming direct bookings. To address this, leveraging platforms like Facebook Messenger and Apple Business Chat for seamless communication, combined with robust loyalty programs, emerges as a strategic solution.
June 18, 2024
A fast-growing addition in the hospitality industry, guest messaging digitally connects guests directly with hotel staff. Via text and other channels, guest messaging leads to higher overall ratings, more direct bookings, and increased staff efficiency.
June 13, 2024
Over the past few years, Kipsu has built strong relationships with our IHG partners, and we have seen how guest messaging has elevated the experience for both staff and guests. Some of the hotels have shared their praise for guest messaging at their property - let’s take a look at what they have to say about Kipsu!
June 10, 2024
Millennials and Gen Z are reshaping the travel industry with more unique preferences than previous generations. They are a tech-savvy population, looking to immerse themselves in new cultures and create personalized vacations. Let’s dive deeper into the preferences and behaviors of Millennials and Gen Z travelers, and how guest messaging meets the expectations of this important demographic.
May 29, 2024
Although hotels employ different measures to assess guest satisfaction, the intention to revisit or recommend stands as the benchmark of excellence in the hospitality industry. It serves as the litmus test that separates the best from the rest. There are several factors that can impact your property’s intent-to-recommend scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help IHG properties boost guest recommendation scores.
May 13, 2024
With our recent partnership with Hilton, bringing Kipsu to all of their locations across all brands, many are already seeing the benefit of hotel texting within a few months. Victor Hernandez, Front Desk Supervisor at Embassy Suites Bethesda, sat down with us to share his experience with Kipsu. From engaging with extended-stay guests to keeping communication strong during renovations, the hotel has seen how Kipsu can meet the moment for each of their needs.
April 15, 2024
One topic of conversation that reaches across all regions and types of people is the weather. Now that spring has sprung, we wanted to see what people were saying about the weather through Kipsu. These are real conversations but have been anonymized for privacy. Take a look below to read convos about anything from snow to rain to sunshine!
April 10, 2024
Homewood Suites Concord understands the importance of building strong connections with their guests. Being the newest property in the high-demand area just outside of Charlotte, North Carolina, Homewood Suites wants to establish a strong foundation with their service. “Being the only upscale extended stay property [in the area], we just seem to enjoy really high occupancy levels, it seems like all year long,” says Gen Steele, Guest Services Representative at Homewood Suites.
Hotel tech is becoming an integral part of the industry—from guest messaging to efficient integrations with PMS, learn about the industry’s must-have for IHG Hotels and Resorts worldwide.
June 1, 2022
From salt collector conferences to karate competitions, the Crowne Plaza Suites Providence-Warwick Airport has the event space for any group. Learn how they keep it all straight with hospitality guest messaging.
May 23, 2022
The bleisure phenomenon that combines business and leisure travel is taking over the hospitality industry. Learn how hotels can keep up and use tools like digital messaging to make guest experiences better than ever.
May 19, 2022
Digital Assets allows you to create a library of helpful information to easily share with guests within Kipsu. This feature can save your team time and effort while providing valuable advice and particulars to guests, conveniently at their fingertips.
May 18, 2022
Texting for hotels has proven an improved guest experience, but it’s not the only channel available. Top hospitality messaging services like Kipsu provide a way to communicate with guests on all of their preferred channels, from social media to WhatsApp.
May 16, 2022
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