Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Oftentimes, the hustle and bustle of a hotel means that maintenance staff is constantly on the go - scrambling to make repairs and fulfill maintenance requests. Sometimes, they’re receiving their requests on post-it notes, or walking the hotel with walkie-talkies - and there’s no way to truly keep track of everything on their plate. Maintenance and ticketing systems offer properties and owners a more trackable, visible process, with three large benefits.
It’s the most wonderful time of the year! And for hotels, it’s the busiest time of the year!With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the IHG brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!
For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with running a successful property means more time and energy can be dedicated to providing an excellent guest experience. Watch our video to learn how messaging can streamline operations and keep hotels running smoothly!
July 26, 2024
On July 19th, a flawed update from the company CrowdStrike caused one of the largest IT outages in history that affected nearly 8.5 million Windows devices. This affected banks, airlines, hospitals, and train networks, etc. Hotels from major brands like Marriott and Hilton were greatly affected, from not being able to process credit cards to having to walk guests personally to their room. Outages like this are rare, but when they happen, it can greatly derail hotel operations and your customer service will matter more than ever before. Especially when we rely on technology so heavily in our work lives as well in our personal lives, it's crucial to have a back up plan that is easily accessible and to be prepared if a similar situation happens again down the road.
July 23, 2024
Picture this: an upset customer or guest reaches out and proclaims a negative experience, demanding something be done. It becomes all too easy for our front-line team members to sit back and think, “This is not my fault.” Unfortunately, this does nothing to assist with the service recovery process. Instead, that team member will focus on pointing fingers and feel less motivated to actually solve the problem in front of them. In hotels that pride themselves on their service, team members should be encouraged to skip past the idea of “who is to blame?” and move directly to “what can I do to help?” In the end, it doesn’t matter who messed up.
July 15, 2024
We’ve all encountered either first or second-hand the stress of a wedding. From the overbearing mother-of-the-bride to unexpected rain showers, it’s quite normal for the bride and groom to look forward to the moment after they say I do. So whether they are having the wedding at your hotel or spending their honeymoon there, there’s nothing newlyweds appreciate more than smooth sailing when it comes to hotels. Here are ten ways you’ll be sure to wow the couple and help get their marriage started on the right foot.
July 8, 2024
May through October is peak wedding season, and we are currently in the thick of it. It can be a stressful time of year not only for brides and grooms, but also for the hotels involved in their special days. Thankfully, there are ways that can help your property run smoothly. By using tags and the outreach feature in your guest messaging software, your team can send targeted group messages that keep guests and staff connected and coordinated on the “day of ''.
June 19, 2024
Hotels are grappling with the challenge of losing revenue to online travel agencies (OTAs), a long-standing issue exacerbated by the hefty commissions these agencies take. Despite the perceived convenience associated with OTAs, hotels are recognizing the urgency of reclaiming direct bookings. To address this, leveraging platforms like Facebook Messenger and Apple Business Chat for seamless communication, combined with robust loyalty programs, emerges as a strategic solution.
June 18, 2024
A fast-growing addition in the hospitality industry, guest messaging digitally connects guests directly with hotel staff. Via text and other channels, guest messaging leads to higher overall ratings, more direct bookings, and increased staff efficiency.
June 10, 2024
Millennials and Gen Z are reshaping the travel industry with more unique preferences than previous generations. They are a tech-savvy population, looking to immerse themselves in new cultures and create personalized vacations. Let’s dive deeper into the preferences and behaviors of Millennials and Gen Z travelers, and how guest messaging meets the expectations of this important demographic.
April 15, 2024
One topic of conversation that reaches across all regions and types of people is the weather. Now that spring has sprung, we wanted to see what people were saying about the weather through Kipsu. These are real conversations but have been anonymized for privacy. Take a look below to read convos about anything from snow to rain to sunshine!
General Manager, Vincent Singletary, shares his story on what drew him to the hospitality industry and tips on how to be a successful General Manager.
June 20, 2019
Explore Minneapolis like a local! Kipsuvians' describe their top picks for art galleries, lakes, sporting events, and more.
May 17, 2019
Find great food no matter what Minneapolis neighborhood you're exploring.
We won't sugarcoat it, this list is a chocolate-covered masterpiece of recommendations.
Kipsu’s newest case study highlights its growing international presence and the specific impact guest messaging has made on hotels’ daily operations.
April 30, 2019
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