Guest Service & Satisfaction

Kipsu brings success around the globe: Crowne Plaza Perth boosts loyalty recognition using hotel texting.

The Crowne Plaza, Perth joined Kipsu, and just 30 days later they had improved their loyalty recognition score by more than 10%! We sat down with their Operations Manager, Kai Kenkal, to learn more about their success with guest messaging and how they were able to leverage this tool to boost loyalty recognition. See what Kai has to say about Kipsu!

TripAdvisor reviews show that IHG guests love guest messaging!

As the only preferred partner for IHG, Kipsu has been able to connect guests with staff through guest messaging, helping hotels provide exceptional service during a guest’s stay. Guest messaging offers an avenue to address the needs of guests, and gives them a convenient way to stay in touch with the front desk. This feature at IHG properties have brought MANY great reviews to TripAdvisor, sharing their love for hotel texting and their excitement to stay again. We compiled reviews from our IHG partners, showing that guests are raving about the ability to communicate with staff via text. Take at look at what the guests have to say.

Make a Guest’s Day With a Written Note: FREE Hotel Message Templates

Leave a touch of personality welcoming guests or thanking them for their stay with these free hotel note and text message templates.

Sonja Swanson

August 24, 2023

5 Tactics to Drive Accor ALL Loyalty Sign-Ups

From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options to increase Accor membership sign-ups.

To boost Accor Live Limitless (ALL) Loyalty sign-ups and direct bookings through Accor’s app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that? From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options.

Sonja Swanson

August 15, 2023

Why the IHG Guest Loves Guest Messaging

IHG has seen Guest Love scores increase for their hotels using guest messaging. Let's look at how Kipsu help improve key metrics in survey scores.

Hotels can make or break a vacation experience, and the quality of service is often the deciding factor. From the moment guests arrive, they expect a high level of attention and care. That's why hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. So how does guest messaging impact key metrics in Guest Love survey scores? Let’s take a closer look.

Sonja Swanson

July 25, 2023

Creating an Inclusive Experience: Best Practices for Hotel Staff and Guests with Disabilities

Accessibility is not just a legal requirement; it is a moral obligation.

When it comes to the hospitality industry, ensuring an inclusive experience for all guests is crucial. This holds especially true for hotel staff and guests with disabilities. As we wrap up Disability Pride Month, let’s explore the best practices that hotels can implement to create an environment that is accessible, accommodating, and welcoming for everyone.

Sonja Swanson

July 11, 2023

The Service Recovery Paradox: Why a Bad Event Could Lead to a Great Review

Investing in a strong recovery plan is one of the best things you can do for your business. Here’s why.

You shouldn’t aim to have service recovery failures, but they can be small blessings in disguise for your business. Mistakes have the power to leave the best impressions if service recovery is prompt, effective, and genuine. Set your staff up for success by investing in the tools they need to recover an experience swiftly.

Sonja Swanson

June 28, 2023

How To Increase ROI and Save Money With Guest Messaging: Employee Retention

Holding onto employees is one of the best ways to save on your bottom line. Here’s why guest messaging enables properties to retain staff at higher rates.

Cultivating a positive work culture consists of many elements. This includes supportive leadership, friendly coworkers, well-maintained facilities, and well-structured workflow—among other things. Kipsu’s features organically and holistically create a domino effect for all aspects of your property — helping you cultivate well-rounded success in every area.

Lucianne Colon

June 9, 2023

5 Negative Reviews That Could’ve Been Avoided by Sending a Text Message

A bad review is a bad look for your property—and a lot of them are easily preventable.

A bad review is a bad look for your property—and a lot of them are easily preventable, let's take a look at how with a few simple steps, guest messaging can help you avoid them.

Sonja Swanson

April 24, 2023

Kipsu and SynergyMMS

Elevate hospitality operations and guest experiences even more with the Kipsu and SynergyMMS integration.

SynergyMMS is one of the best task managers in hospitality. Kipsu's integration allows for hotel staff to loop in their guest requests without ever having to leave the Kipsu dashboard.

Lucianne Colon

April 10, 2023

Improving the Experience: For Both You and Your Guests

Hotel tech is changing the hospitality landscape. Here’s what people are saying about it.

Tech integration is elevating the guest experience for hotels all around the world. Features like guest messaging are making it easy for front desk to get ahead of the problem before it's a review.

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