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Implementing new technology can be a tough decision for hoteliers. Will it provide a better experience or will it add more chaos? Guest messaging is becoming increasingly popular at hotels, and there are several reasons why. Not only does hotel texting benefit your team, it elevates your guest experience. There are several reasons why guest messaging is on the rise, so let’s look at these six benefits of guest messaging.
If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to support your bleisure guests.
Artificial intelligence is increasingly prevalent in our day-to-day lives, and it isn’t going away. When it comes to guest messaging, AI can be a great tool for hotels to leverage. Chatbots can also fall short in elements of exceptional customer service. Let’s take a look at the pros and cons of using AI to message your guests.
November 13, 2023
Artificial Intelligence (AI) has been taking over the tech industry, and while we may not think of the hospitality industry as tech-forward, AI is definitely becoming a part of a front desk agent or GM’s workflow. Take a look at how AI-suggested replies can help boost your guest messaging experience.
November 3, 2023
Although hotels employ different measures to assess guest satisfaction, the intent-to-recommend score (ITR) stands as the benchmark of excellence in the hospitality industry. It serves as the litmus test that separates the best from the rest. There are several factors that can impact your property’s ITR scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help boost guest recommendation scores.
November 1, 2023
When evaluating your hotel’s overall performance, intent-to-recommend (ITR) is a great KPI. It can imply whether or not the guests will come back to stay again, if they will bring in new guests, or if their experience throughout the stay was exceptional. There are several factors that can impact your property’s ITR scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help boost guest recommendation scores.
October 30, 2023
“If you aren’t striving to get to that next level, what are you doing?” That’s what Kyle Eiermann, Regional General Manager of A&S Hospitality Management, recently expressed. Kyle Manages to IHG properties in Nashville, wanting to push them to the top by enhancing the guest experience.
October 24, 2023
In the hospitality industry, hotel managers continue to see labor shortages as one of their top issues. Short-staffed hotels face unique challenges in providing exceptional customer service while efficiently handling guest requests and inquiries. However, with the advent of guest messaging platforms, these hotels now have access to a game-changing solution that can help them overcome staffing limitations and deliver a superior guest experience.
October 17, 2023
Artificial Intelligence (AI) has been the hot topic of 2023, and it’s no different for the hospitality industry. AI offers plenty of opportunities to help revolutionize how operations are conducted at hotels. With guest messaging, AI offers the ability to auto-generate replies to common questions from your guests, saving your front desk time while keeping communication and service consistent. Let’s take a look at some guest questions and what the AI-suggested replies could look like.
October 16, 2023
Para fomentar las inscripciones a Accor Live Limitless (ALL) Loyalty y las reservas directas a través de la aplicación o el sitio web de Accor, se recomienda al personal del hotel que se encargue de asegurarse de que los huéspedes se inscriban en el programa. ¿Pero cómo se hace eso? Hay miles de opciones, desde hacer que se sepa de forma creativa hasta informar a los invitados de lo que se están perdiendo:
October 10, 2023
The hospitality industry knows the importance of good reviews - and at Kipsu, we’re no different. Recently, we had a chance to sit down with a few of our IHG partners, sharing how they use Kipsu every day to deliver top-notch service at their properties. From seamless integrations to boosting customer satisfaction, Emma, Tara, and Heather explain why Kipsu has been beneficial to their property.
Text messaging for hospitality isn’t just for the Waldorf Astoria’s of the world! Messaging with guests creates a better experience for both hotel staff and guests, no matter the hotel tier.
October 20, 2022
A rising trend in just about every industry is remote work. As travelers continue to blend business and leisure (there’s even a word for this: “bleisure”), they’re looking for accommodations that can fit all of their needs. Your hotel can adapt to this hospitality trend by providing secure Wi-Fi, common areas for working, and more.
October 17, 2022
Travel numbers are still on the rise and getting back to pre-pandemic levels, but hotel staffing isn’t. How is the hospitality industry keeping up with the demand? Tools like hotel text messaging systems have been helping increase efficiency, boost guest satisfaction, and provide contactless communication for cautious guests.
October 6, 2022
Nowadays, there are a lot of hotel technologies that are increasing efficiencies on their own—but some work even better together. The Kipsu + Quore integration is a great example of seamlessly combining processes to better serve guests—hotel teams can submit requests and communicate the status to guests, all through one dashboard.
September 20, 2022
It’s busy year-round at the Westin Jekyll Island with outdoor activities, weddings, and conferences. To make sure all guests are taken care of, the team uses hospitality texting for communication throughout the day that doesn’t disrupt the flow of either party.
September 15, 2022
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