Hotel Guest Messaging

Property Management System Integrations: IHG sees benefits of using a PMS connector with guest messaging technology

One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.

Guest messaging’s ROI: why IHG hotels are adding Kipsu to their 2025 budget

It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, leaving, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As IHG’s only preferred partner for guest messaging, Kipsu is the tech tool your hotel needs to boost One Rewards Loyalty recognition, loyalty signups, and GuestLove scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property. 

Kipsu’s IHG Holiday Guide: Set your season up for success with guest messaging

It’s the most wonderful time of the year! And for hotels, it’s the busiest time of the year!With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the IHG brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

September 30, 2024

Hospitality’s Recipe for Success: Essential Tips and Tactics to Boost Loyalty Sign-Ups

Increase loyalty program sign-ups with empowered teams.

Hotels are encouraged to boost loyalty program sign-ups at the property level, but this can be difficult when dealing with everyday operations. Learn how an empowered hospitality team can work together to drive sign ups and have some fun, too!

Sonja Swanson

September 18, 2024

5 Different Ways Kipsu’s Guest Messaging Drives Hotel Efficiency

Efficiency is a key factor in guest satisfaction. Here are five ways hotel texting increases your team’s efficiency.

For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with running a successful property means more time and energy can be dedicated to providing an excellent guest experience. Watch our video to learn how messaging can streamline operations and keep hotels running smoothly!

September 16, 2024

Make a Guest’s Day With a Written Note: FREE Hotel Message Templates

Welcome message templates to help make a first great impression for hotel guests

Leave a touch of personality welcoming guests or thanking them for their stay with these free hotel note and text message templates.

September 9, 2024

How Effective Teamwork Drives Success: Tips for Better Collaboration

Leveraging Hospitality Texting to Enhance Team Communication and Efficiency

In any position, it’s not only important to get the job done, but to have a good time while you’re at it. In times of short staffing and stressful travel numbers, hotel teams need a little boost to increase efficiency and morale—such as hospitality messaging.

Sonja Swanson

September 9, 2024

Meet the Moment: How IHG hotels use texting to create special moments for special occasions.

From anniversaries to birthdays, IHG properties use guest messaging to bring an unforgettable experience for guests celebrating their important day.

As IHG’s only preferred partner, Kipsu has been able to help IHG hotels make guests feel like VIPs on their special occasions. Take a look at these real conversations from our partners that show how front desk staff were able to meet the (special) moment for their guests.

Sonja Swanson

September 5, 2024

Kipsu brings success around the globe: Crowne Plaza Perth boosts loyalty recognition using hotel texting.

Discover how they were able to increase their scores in just 30 days.

The Crowne Plaza, Perth joined Kipsu, and just 30 days later they had improved their loyalty recognition score by more than 10%! We sat down with their Operations Manager, Kai Kenkal, to learn more about their success with guest messaging and how they were able to leverage this tool to boost loyalty recognition. See what Kai has to say about Kipsu!

Sonja Swanson

September 3, 2024

5 Digital Assets Hotel Staff Should Always Have In Their Arsenal

Digital asset management allows your front desk staff keep media on file and ready for when guests are looking for information.

Kipsu’s guest messaging software offers a digital assets feature for hotels that are looking to save on printing materials while also ensuring guests have the information they need. Digital Assets allows your team to upload and send files or shortened links to your guests via text messaging. This feature can save your team time and effort while providing valuable advice and particular information to guests, conveniently at their fingertips.

Sonja Swanson

August 27, 2024

Guest messaging helps hotels communicate efficiently in severe weather.

How hotels use broadcast texts to keep guests safe. (With REAL text messages!)

The last thing travelers want to deal with on their vacation is severe weather. Severe weather can really put a damper on a vacation, whether it is closing enjoyable amenities or the potential danger that the weather could bring. When all guests want to do is relax, this can cause a lot of stress. Although hotels can’t control the weather, they can control how they handle the situation at hand to make sure guests feel safe and relaxed as possible. That is where hotel texting comes to the rescue!

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