Hospitality

4 must-have functionalities for your hotel front desk software

There are several front desk software options on the market today, but not all of them are created equally. Since this is such a critical backbone to the day-to-day business operation and plays such a big role in the guest experience, it is important that you consider these 4 must-have features when selecting your hotel front desk software.

How technology helps hotels with maintenance operations

The ultimate goal of your maintenance operations is to make sure guests aren’t aware of it. If you have a strong maintenance schedule with effective communication, your guests will have a smooth, seamless stay without any interruptions. Walkie talkies and post-it notes are outdated and keep your team bogged down with a heavier workload. But why should you spend money on the software if you have a system in place? Here are just a few of the benefits hoteliers will reap from implementing technology into their maintenance practices.

Property management system integrations: Marriott benefits from using a PMS connector with guest messaging technology

As Marriott’s only approved guest messaging vendor, Kipsu continues to drive success across Marriott brands. Whether it’s for your staff or guests, digital messaging technology is building a better experience for everyone. There’s just one question: is adding another software system more work than it’s worth? 

Sonja Swanson

June 13, 2024

3 Guest Messaging Takeaways from 3 IHG Partners

Hear from the IHG properties themselves about how Kipsu helps bring them success.

Over the past few years, Kipsu has built strong relationships with our IHG partners, and we have seen how guest messaging has elevated the experience for both staff and guests. Some of the hotels have shared their praise for guest messaging at their property - let’s take a look at what they have to say about Kipsu!

Mackenzie Matthees

June 10, 2024

Millennial & Gen Z’s Traveling Preferences

How Guest Messaging Can Attract Millennials and Gen Z Travelers

Millennials and Gen Z are reshaping the travel industry with more unique preferences than previous generations. They are a tech-savvy population, looking to immerse themselves in new cultures and create personalized vacations. Let’s dive deeper into the preferences and behaviors of Millennials and Gen Z travelers, and how guest messaging meets the expectations of this important demographic. 

Sonja Swanson

May 29, 2024

5 Ways Guest Messaging Helps IHG Hoteliers Boost Intent-To-Recommend Scores

A great experience with guest messaging makes guests want to recommend your hotel to others.

Although hotels employ different measures to assess guest satisfaction, the intention to revisit or recommend stands as the benchmark of excellence in the hospitality industry. It serves as the litmus test that separates the best from the rest. There are several factors that can impact your property’s intent-to-recommend scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help IHG properties boost guest recommendation scores.

Sonja Swanson

May 13, 2024

Hospitality Highlight: Embassy Suites Bethesda Leverages Hotel Texting to Engage With Their Guests

From renovations to extended-stay guests, Kipsu helps Embassy Suites meet the moment.

With our recent partnership with Hilton, bringing Kipsu to all of their locations across all brands, many are already seeing the benefit of hotel texting within a few months. Victor Hernandez, Front Desk Supervisor at Embassy Suites Bethesda, sat down with us to share his experience with Kipsu. From engaging with extended-stay guests to keeping communication strong during renovations, the hotel has seen how Kipsu can meet the moment for each of their needs.

April 15, 2024

April Showers Bring May Flowers: Engaging With Hotel Guests About The Weather

Or great weather conversations! A look at how texting for hotels can be used to let guests know about weather and more

One topic of conversation that reaches across all regions and types of people is the weather. Now that spring has sprung, we wanted to see what people were saying about the weather through Kipsu. These are real conversations but have been anonymized for privacy. Take a look below to read convos about anything from snow to rain to sunshine!

Sonja Swanson

April 10, 2024

Hospitality Highlight: Homewood Suites Concord Extends Seamless Communication to Extended-Stay Guests With Kipsu

Guest messaging is the right tool for extended stay hotels.

Homewood Suites Concord understands the importance of building strong connections with their guests. Being the newest property in the high-demand area just outside of Charlotte, North Carolina, Homewood Suites wants to establish a strong foundation with their service. “Being the only upscale extended stay property [in the area], we just seem to enjoy really high occupancy levels, it seems like all year long,” says Gen Steele, Guest Services Representative at Homewood Suites. 

Sonja Swanson

April 8, 2024

How Hotels Prepare For Solar Eclipse Tourism

How do hotels prepare for one of the biggest events in the hospitality industry?

This year’s solar eclipse will likely be 2024’s biggest event in the U.S., bringing in over an estimated 1 billion dollars in revenue for the regions where the total eclipse will appear. While these numbers are exciting, it’s important to remember that this increase in incoming tourism will also lead to an increase in demand on the staff at hotels in the area. 

Sonja Swanson

March 12, 2024

How Hotels Can Boost Guest Engagement With a Mid-Stay Status Check (Templates Included!)

With hospitality texting, guests can easily text in requests or questions, and hotels can even prompt guests to tell staff what they need with the mid-stay message.

Guest service is arguably the most important part of the hospitality industry—ensuring guests have what they need and feel comfortable asking for it if they don’t. But now that texting is preferred over calling, hotels have to make sure they’re providing the right channels for open communication.With hospitality texting, guests can easily text in requests or questions, and hotels can even prompt guests to tell staff what they need with the mid-stay message. These status checks are a great tool to improve brand survey scores and boost your guest engagement. Let’s dive into the mid-stay check-in and ways you can implement it at your hotel.

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