Kipsu | Meet the moment.

Property Management System Integrations: IHG sees benefits of using a PMS connector with guest messaging technology

One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.

3 benefits of using maintenance and ticketing systems in your hotel

Oftentimes, the hustle and bustle of a hotel means that maintenance staff is constantly on the go - scrambling to make repairs and fulfill maintenance requests. Sometimes, they’re receiving their requests on post-it notes, or walking the hotel with walkie-talkies - and there’s no way to truly keep track of everything on their plate. Maintenance and ticketing systems offer properties and owners a more trackable, visible process, with three large benefits.

Guest messaging’s ROI: why IHG hotels are adding Kipsu to their 2025 budget

It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, leaving, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As IHG’s only preferred partner for guest messaging, Kipsu is the tech tool your hotel needs to boost One Rewards Loyalty recognition, loyalty signups, and GuestLove scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property.

Megan Gillett

October 11, 2018

Are Glampsites the New Campsites?

How glamping trekked it's way into the hospitality industry

Learn more about why people are drawn to glamping and where this new trend is going in the future.

September 24, 2018

Creating Guest Relationships in Mount Pleasant

How the team at The Comfort Inn & Suites Hotel and Conference Center in Mount Pleasant, Michigan uses hotel texting to connect with guests

The Mount Pleasant Comfort Inn & Suites is known for being a leading property brand wide. Learn how Kipsu has impacted their guest service operations and helped land their team in the top 5% of all Comfort Inn properties!

Carolyn Cooper

September 10, 2018

The Cat’s Out of the Bag and Into the Lobby

The Growing Pet-Friendly Hotel Trend

Leaving fur babies behind while the rest of the family goes on vacation? Most pet parents say, “you’re barking mad!” and hotels are listening.

August 3, 2018

Celebrating Stellar Hospitality Professionals on International Women’s Day

Two hospitality professionals and Kipsu Champions, Heather Strauss and April Storey, discuss their careers in hospitality and what drew them to the industry.

July 31, 2018

Guest Service Goes Green

How the hospitality industry is becoming for eco-friendly

Hospitality is one of the industries answering the call to decrease their environmental footprint and support Green Initiatives.

July 31, 2018

Hospitality Highlight: Crystal Cove Beach Resort

How this beach destination is making experiences even more memorable with hospitality messaging

Learn how Kipsu's partnership with the Crystal Cove Beach Resort has impacted the resort's communication and guest service on their stunning beachfront property.

July 20, 2018

Kipsu + Apple Business Chat

Digital messaging through Apple Business Chat now available on the Kipsu platform

Learn more about Kipsu's integration with Apple Business Chat Beta and the latest news on when this technology can be implemented for your team.

June 18, 2018

Boosting Brand & TripAdvisor Scores in a Limited Service Hotel

La Quinta Inn & Suites Hollister’s 94 rooms are usually filled with a mix of business, leisure, group, family, and walk-in guests. Uniting these travelers is a love of great service at a great price. Now, there are some challenges to delivering great service in limited service environments– teams are smaller, budgets are tighter, and there may not be a world-renowned shiatsu masseuse ready to work the tension out of busy travelers. But LQ Hollister proves that service means much more than some awesome amenities– it means actively listening to guest issues and taking steps to resolve them.