Hospitality

Kipsu, Inc. Acquires Leading Hotel Operations Software to Enhance Guest Experience and Operational Efficiency

Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.

4 must-have functionalities for your hotel front desk software

There are several front desk software options on the market today, but not all of them are created equally. Since this is such a critical backbone to the day-to-day business operation and plays such a big role in the guest experience, it is important that you consider these 4 must-have features when selecting your hotel front desk software.

How technology helps hotels with maintenance operations

The ultimate goal of your maintenance operations is to make sure guests aren’t aware of it. If you have a strong maintenance schedule with effective communication, your guests will have a smooth, seamless stay without any interruptions. Walkie talkies and post-it notes are outdated and keep your team bogged down with a heavier workload. But why should you spend money on the software if you have a system in place? Here are just a few of the benefits hoteliers will reap from implementing technology into their maintenance practices.

Jenae Alderson

September 9, 2021

Hospitality Highlight: Hampton Inn Santa Clarita

Making communication easier with hospitality texting at this Dim Dev Two hotel

Get to know the operations manager at the Hampton Inn Santa Clarita, Nate Jones! From a night auditor to the operations manager, Nate explains how he relies on his past work experience at Santa Clarita to create a friendly and inviting environment through digital messaging.

September 1, 2021

When will business travel resume? It's complicated...

Taking a look at post-pandemic travel trends

Summer 2021 was a blockbuster season for the hospitality sector, yet business travel is still nonexistent. Will business travel return to 2019 levels? If so, when?

Charlie Lehmann

August 31, 2021

5 Use Cases for Messaging

Why texting to get ahold of guests is more important than ever

The path to “normal” from pre-pandemic operations seems just around the corner or eons away, depending on who you ask. Throughout 2020 and 2021, we’ve had the privilege of supporting more than 3,000 hospitality partners as their playbooks were upended. Here are the top five use cases our partners have turned to messaging with:

Tom McGurran

August 16, 2021

Digital Messaging Is Here To Stay

How hotel texting erupted during the pandemic and why it's sticking around

As we understand and settle into our post-pandemic “new normal,” US hotel occupancy is (finally) on the rise again. As leisure and business travelers return to the skies, their expectations of service accessibility reflect the pandemic era’s digitalization. Guests and consumers assume they will be able to engage with service teams through messaging to place F&B orders, coordinate housekeeping, and manage every aspect of their stays.

Jenae Alderson

July 9, 2021

Hospitality Highlight: Hampton Inn Boston/Peabody

Streamlining efficiency with Kipsu and Quore at this Crestline hotel

Idrees Raja, the general manager of the Hampton Inn Peabody, sat down with Kipsu to discuss the hotel's Halloween-loving guests, guest service and changes from COVID, and how guest messaging has revolutionized their hotel's service.

Eva Dixon

June 30, 2021

5 More Ways Kipsu Drives Hotel Efficiency

Even more ways digital messaging streamlines hotel operations

5 ways to drive hotel efficiency is not enough! Here are 5 other ways hotel team use Kipsu and digital messaging to cut down on front desk traffic jams and reduce chaos in their operations.

Eva Dixon

June 29, 2021

Kipsu and Quore: A Match Made in Heaven

A powerful integration of hotel tech that's changing the hospitality industry for the better

Kipsu and Quore have joined up to integrate Kipsu’s world-class guest messaging with Quore’s best-in-class maintenance ticketing system to ensure your team operates as efficiently as possible.

Eva Dixon

June 23, 2021

5 Ways Kipsu Drives Hotel Efficiency

Efficiency is a key factor in guest satisfaction. Here are five ways Kipsu increases your team's efficiency.

For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with running a successful property means the more time and energy that can be dedicated to providing an excellent guest experience. Take a look at how messaging can streamline operations and keep operations running smoothly!

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