Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.
Oftentimes, the hustle and bustle of a hotel means that maintenance staff is constantly on the go - scrambling to make repairs and fulfill maintenance requests. Sometimes, they’re receiving their requests on post-it notes, or walking the hotel with walkie-talkies - and there’s no way to truly keep track of everything on their plate. Maintenance and ticketing systems offer properties and owners a more trackable, visible process, with three large benefits.
It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, leaving, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As IHG’s only preferred partner for guest messaging, Kipsu is the tech tool your hotel needs to boost One Rewards Loyalty recognition, loyalty signups, and GuestLove scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property.
February 4, 2022
The hospitality industry was forever changed by COVID-19. Digital messaging is just one way it’s adapting to new technologies, rising customer expectations, and understaffed teams.
October 8, 2021
With more and more hotel options available, guests are turning to their peers for insights and recommendations. This makes understanding how review sites like TripAdvisor work even more critical so you can know how to stand out.
October 1, 2021
As the world returns to normalcy, guest messaging is one hospitality trend that guests have come to expect. Hotel brands are utilizing messaging as a powerful tool to drive loyalty, satisfaction, and brand app downloads.
September 17, 2021
Make “express checkout” even more express with guest messaging. With more hotels embracing digital messaging and more guests expecting it, express check-out through messaging gives guests the power to leave early and hotels a chance to turn over rooms even faster.
September 9, 2021
Get to know the operations manager at the Hampton Inn Santa Clarita, Nate Jones! From a night auditor to the operations manager, Nate explains how he relies on his past work experience at Santa Clarita to create a friendly and inviting environment through digital messaging.
September 1, 2021
Summer 2021 was a blockbuster season for the hospitality sector, yet business travel is still nonexistent. Will business travel return to 2019 levels? If so, when?
August 31, 2021
The path to “normal” from pre-pandemic operations seems just around the corner or eons away, depending on who you ask. Throughout 2020 and 2021, we’ve had the privilege of supporting more than 3,000 hospitality partners as their playbooks were upended. Here are the top five use cases our partners have turned to messaging with:
August 16, 2021
As we understand and settle into our post-pandemic “new normal,” US hotel occupancy is (finally) on the rise again. As leisure and business travelers return to the skies, their expectations of service accessibility reflect the pandemic era’s digitalization. Guests and consumers assume they will be able to engage with service teams through messaging to place F&B orders, coordinate housekeeping, and manage every aspect of their stays.
Make guests feel special at every tier of the IHG One Rewards Program with curated language and more insights into each guest demographic.
July 5, 2022
Using tools like guest messaging for hospitality can help boost team members’ confidence with tools like quick replies, archives of past conversations, and features that hand off guest conversations to other team members.
June 29, 2022
One of the most important factors of travel for both investors and consumers is the environment. Learn how the industry is becoming more sustainability-focused and how hotels can follow suit.
June 27, 2022
There are lots of ways to make a hotel stay memorable—from simply smiling to going above and beyond, here are 10 ways to increase guest satisfaction scores and make sure they’re going to remember their stay.
June 23, 2022
Tracking key metrics is important in any industry to measure success in terms of revenue, guest satisfaction, and profitability. Adding tools like hotel texting services that integrate with other technologies such as PMS systems can help increase direct booking, guest satisfaction, and in turn, overall revenue.
June 21, 2022
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