As direct bookings continue to compete with online travel agencies, major hotel brands are embracing mobile applications to drive brand loyalty and repeat business. Adding in-app messaging to a brand’s mobile app adds value not only to the guest, but also to all levels of the brand!

With the Kipsu + Wyndham Hotels & Resorts app integration, guests can communicate through the app directly with the front desk team, Wyndham properties can build hotel brand engagement, and satisfaction scores can skyrocket with more human touchpoints. 

Why’s this a big deal?

Using the Wyndham Hotels & Resorts app, properties can engage with guests at all points during the customer journey: from before they book their stay, in-stay, and after. Utilizing mobile check-in and addressing brand questions instantly not only saves time for hotel teams but elevates the guest experience.

Additionally, adding hospitality messaging to a mobile application ensures that all guest information is in the same place: guest name, mobile number, and reservation data is sent to Kipsu to enhance the personalization and context of conversations with guests. Make ‘em feel special!

Enabling digital messaging for hotels within a brand app also helps build brand adoption and bring in repeat business. With personalized and elevated guest experiences, travelers will want to come back to a Wyndham property that makes it enjoyable and easy.

What does it look like?

The Wyndham Hotels & Resorts app allows users to search for Wyndham properties and book within the app, provides in-stay features such as mobile check-in and out, and keeps track of Wyndham Rewards points and perks, all in one place. 

Kipsu allows service teams to create memorable moments through texting and digital messaging channels. When combining the two, it creates an interactive experience for the guest, and allows hotel teams to engage with their guests. 

In addition to mobile check-in and digital key features, other examples of using messaging within the app include: selecting amenity requests from the app, scheduling a shuttle ride via in-app messaging, and completing a post-stay survey sent within the app.

How does it work?

Some messaging platforms (hint, not us) use the word integration when what’s really happening is a manual transfer of data through downloadable spreadsheets. With the Kipsu + Wyndham App integration, all information is seamlessly sent from one platform to the other so that guest information can live in the same place. 

Once a guest checks in and gives consent to be messaged, they’ll receive a welcome message with an app download link. From there, guests can download the app and continue to receive messages and push notifications through the app, provided on the back end by Kipsu. 

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The messaging interface for the Wyndham app, as well as other brand apps, is styled to match the design of the application, so that there’s no noticeable difference for the guest.

Integrating texting for hotel brand apps has shown to increase engagement—plus, proactively reaching out to guests leads to higher response rates and increased personal touch. Hello, higher satisfaction scores!

Learn more about the Kipsu + Wyndham integration or schedule a conversation today!

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