Hospitality

Kipsu, Inc. Acquires Leading Hotel Operations Software to Enhance Guest Experience and Operational Efficiency

Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.

DoubleTree by Hilton Raleigh-Cary provides stellar service with streamlined communication

See how DoubleTree by Hilton Raleigh-Cary moved up in the overall score rankings by implementing Kipsu Exceed FCX!

4 must-have functionalities for your hotel front desk software

There are several front desk software options on the market today, but not all of them are created equally. Since this is such a critical backbone to the day-to-day business operation and plays such a big role in the guest experience, it is important that you consider these 4 must-have features when selecting your hotel front desk software.

Sonja Swanson

November 1, 2023

5 Ways Marriott Hoteliers Can Use Guest Messaging To Boost ITR Scores

Guest messaging can boost different factors that go into your intent-to-recommend scores.

When evaluating your hotel’s overall performance, intent-to-recommend (ITR) is a great KPI. It can imply whether or not the guests will come back to stay again, if they will bring in new guests, or if their experience throughout the stay was exceptional. There are several factors that can impact your property’s ITR scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help boost guest recommendation scores.

Sonja Swanson

October 30, 2023

Hospitality Highlight: How the Staybridge Suites in Nashville Are Achieving Their Goals With Kipsu

A Regional Manager of a management company used guest messaging to boost guest scores at his IHG properties, setting example for the rest of their properties.

“If you aren’t striving to get to that next level, what are you doing?” That’s what Kyle Eiermann, Regional General Manager of A&S Hospitality Management, recently expressed. Kyle Manages to IHG properties in Nashville, wanting to push them to the top by enhancing the guest experience.

Sonja Swanson

October 24, 2023

Why Guest Messaging is a Game-Changer for Short-Staffed Hotels

Alleviate the pains of staffing shortages with tools like guest messaging.

In the hospitality industry, hotel managers continue to see labor shortages as one of their top issues. Short-staffed hotels face unique challenges in providing exceptional customer service while efficiently handling guest requests and inquiries. However, with the advent of guest messaging platforms, these hotels now have access to a game-changing solution that can help them overcome staffing limitations and deliver a superior guest experience.

Sonja Swanson

October 17, 2023

4 Guest Questions Hotels Can Answer With AI-Suggested Replies

How AI Can Help With Your Guest Messaging

Artificial Intelligence (AI) has been the hot topic of 2023, and it’s no different for the hospitality industry. AI offers plenty of opportunities to help revolutionize how operations are conducted at hotels. With guest messaging, AI offers the ability to auto-generate replies to common questions from your guests, saving your front desk time while keeping communication and service consistent. Let’s take a look at some guest questions and what the AI-suggested replies could look like.

Sonja Swanson

October 16, 2023

5 Tácticas para Impulsar la Fidelización de Accor ALL

Desde difundir el mensaje de forma original hasta informar a los huéspedes de lo que se están perdiendo, existen numerosas opciones para incrementar el número de miembros de Accor.

Para fomentar las inscripciones a Accor Live Limitless (ALL) Loyalty y las reservas directas a través de la aplicación o el sitio web de Accor, se recomienda al personal del hotel que se encargue de asegurarse de que los huéspedes se inscriban en el programa. ¿Pero cómo se hace eso? Hay miles de opciones, desde hacer que se sepa de forma creativa hasta informar a los invitados de lo que se están perdiendo:

Sonja Swanson

October 10, 2023

Hospitality Highlight: Bringing Success To Our IHG Partners

Hear testimony from three of our partners (video included)!

The hospitality industry knows the importance of good reviews - and at Kipsu, we’re no different. Recently, we had a chance to sit down with a few of our IHG partners, sharing how they use Kipsu every day to deliver top-notch service at their properties. From seamless integrations to boosting customer satisfaction, Emma, Tara, and Heather explain why Kipsu has been beneficial to their property.

Sonja Swanson

October 5, 2023

Overnight Support for Overnight Staff: Why Hotels Need a SaaS with 24/7 Customer Service

Get the same customer service for your hotel that you give to your guests.

In today's fast-paced and interconnected world, the hospitality industry is heavily reliant on technology to deliver exceptional guest experiences. From online bookings to keyless entry systems, hotels are embracing technology to streamline operations and enhance guest satisfaction. However, with the increasing reliance on technology comes the need for hotels to have reliable and efficient customer support, available 24/7.

Sonja Swanson

September 27, 2023

Connecting Kipsu to Your Hospitality Tech Stack

Kipsu keeps things simple for your staff with tech integrations.

Anyone who’s worked in the hospitality industry can tell you running and maintaining a hotel is hard work! Hospitality teams, especially front desk agents, are constantly juggling multiple tasks at once and have a lot they need to keep “top of mind.” Thankfully, there are tools and software programs, such as Kipsu’s guest messaging platform, that empower these hard-working professionals with system integrations to increase their productivity and bandwidth in a meaningful way.

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