Hospitality News, Trends and Tips

3 benefits of using maintenance and ticketing systems in your hotel

Oftentimes, the hustle and bustle of a hotel means that maintenance staff is constantly on the go - scrambling to make repairs and fulfill maintenance requests. Sometimes, they’re receiving their requests on post-it notes, or walking the hotel with walkie-talkies - and there’s no way to truly keep track of everything on their plate. Maintenance and ticketing systems offer properties and owners a more trackable, visible process, with three large benefits.

Kipsu’s IHG Holiday Guide: Set your season up for success with guest messaging

It’s the most wonderful time of the year! And for hotels, it’s the busiest time of the year!With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the IHG brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

5 Different Ways Kipsu’s Guest Messaging Drives Hotel Efficiency

For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with running a successful property means more time and energy can be dedicated to providing an excellent guest experience. Watch our video to learn how messaging can streamline operations and keep hotels running smoothly!

November 4, 2024

Maximizing Efficiency in Hospitality: How Team Coordination Benefits from Text Messaging

Why hotel messaging is the key to internal organization and communication

Guest messaging for hospitality has proven to elevate the guest experience and increase efficiency across teams, but it can also provide a platform for internal communication across hospitality teams! Learn how top digital messaging solutions for hospitality are creating smooth channels of communication between teams to give information to new hires, manage shift changes, and send out employee surveys.

Sonja Swanson

October 23, 2024

Kipsu’s IHG Holiday Guide: Set your season up for success with guest messaging

The busy season doesn’t have to be stressful. Kipsu is here to help!

It’s the most wonderful time of the year! And for hotels, it’s the busiest time of the year!With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the IHG brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

Kate Prostrollo

October 21, 2024

5 Ways Digital Messaging Reduces Onboarding Stress

How texting can ease and streamline the onboarding process

As messaging platforms become more adapted to the hospitality industry, it is also starting to streamline more processes. The moral of the story, the onboarding process just got easier. Read about five ways digital communication is making onboarding a bit more comfortable for everyone!

October 17, 2024

Preventing Negative Reviews With Digital Messaging

Solve issues before they make their way to a public site with hotel texting.

Negative Reviews. Even the best of the best hotels get them from time to time. These reviews can leave you and your staff feeling frustrated, and the only thing you have the power to do is try and retroactively rectify the situation. While following up with a negative review is best practice, how can you go about proactively unmasking these reviews before they hit the internet?

October 14, 2024

10 Tips for Providing Great Hospitality to Families

How to make parents traveling with kids feel at home away from home

Traveling on your own can be stressful as it is; add kids to the picture and your vacation can easily turn into a Griswold affair. Here are ten tips for providing great hospitality to parents traveling with children.

Sierra Thomsen

October 7, 2024

The 10 Best Ways To Respond to a Negative Review

How to recover and ensure it doesn't happen again

84% of Trip Advisor users agree that an appropriate management response to a bad review ‘improves my impression of the hotel.’” So take a look at these ten effective responses to negative reviews.

September 30, 2024

Increase Guest Satisfaction With These 5 Tips

Simple ways to make guests remember their stay

As travel returns to pre-pandemic numbers, guest expectations are growing right along with them. Explore how to increase guest satisfaction by leaving welcome notes, using hospitality messaging services, and going above and beyond.

September 30, 2024

Hospitality’s Recipe for Success: Essential Tips and Tactics to Boost Loyalty Sign-Ups

Increase loyalty program sign-ups with empowered teams.

Hotels are encouraged to boost loyalty program sign-ups at the property level, but this can be difficult when dealing with everyday operations. Learn how an empowered hospitality team can work together to drive sign ups and have some fun, too!

Explore more categories

Subscribe to our newsletter
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.