Four Ways Digital Messaging Enhances Your Job

As technology, robots, and AI creep further and further into the service world, is there a place where human service and technology can co-exist? Absolutely.

10 Ways Hotels Can Make Guests Feel Welcome Upon Arrival

How do travelers feel at home at your property?

Making hotel guests feel welcome is a make or break deal in the hospitality industry. Learn easy tips on how to increase guest satisfaction, from guest messaging to signature treats.

3 benefits of using maintenance and ticketing systems in your hotel

The ultimate tech solution for hotel maintenance requests

Oftentimes, the hustle and bustle of a hotel means that maintenance staff is constantly on the go - scrambling to make repairs and fulfill maintenance requests. Sometimes, they’re receiving their requests on post-it notes, or walking the hotel with walkie-talkies - and there’s no way to truly keep track of everything on their plate. Maintenance and ticketing systems offer properties and owners a more trackable, visible process, with three large benefits.

Maximizing Efficiency in Hospitality: How Team Coordination Benefits from Text Messaging

Why hotel messaging is the key to internal organization and communication

Guest messaging for hospitality has proven to elevate the guest experience and increase efficiency across teams, but it can also provide a platform for internal communication across hospitality teams! Learn how top digital messaging solutions for hospitality are creating smooth channels of communication between teams to give information to new hires, manage shift changes, and send out employee surveys.

Kipsu’s IHG Holiday Guide: Set your season up for success with guest messaging

The busy season doesn’t have to be stressful. Kipsu is here to help!

It’s the most wonderful time of the year! And for hotels, it’s the busiest time of the year!With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the IHG brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

5 Ways Digital Messaging Reduces Onboarding Stress

How texting can ease and streamline the onboarding process

As messaging platforms become more adapted to the hospitality industry, it is also starting to streamline more processes. The moral of the story, the onboarding process just got easier. Read about five ways digital communication is making onboarding a bit more comfortable for everyone!

Preventing Negative Reviews With Digital Messaging

Solve issues before they make their way to a public site with hotel texting.

Negative Reviews. Even the best of the best hotels get them from time to time. These reviews can leave you and your staff feeling frustrated, and the only thing you have the power to do is try and retroactively rectify the situation. While following up with a negative review is best practice, how can you go about proactively unmasking these reviews before they hit the internet?

10 Tips for Providing Great Hospitality to Families

How to make parents traveling with kids feel at home away from home

Traveling on your own can be stressful as it is; add kids to the picture and your vacation can easily turn into a Griswold affair. Here are ten tips for providing great hospitality to parents traveling with children.