Build strong BOH communication at your hotel with these tips

Implement these communication practices with your back-of-house staff to boost your guest satisfaction

A guest experience can truly be determined by your BOH team communication. If communication falls apart, the guests will feel it. Keep your guest satisfaction high with these team communication tips!

Preventative maintenance: A plan to keep your hotel repair costs low and your guest satisfaction high

Tips to stay on top of your hotel’s preventative maintenance

Preventative maintenance is one of those things that, while important, often gets ignored or de-prioritized for other stuff - until it’s too late. Now that the hospitality industry has bounced back, brands are requiring more properties to stay current with their preventative maintenance, getting properties back up to where they should be. So how can properties maintain brand standards while also mitigating large expenses and repairs?

Four Ways Digital Messaging Enhances Your Job

As technology, robots, and AI creep further and further into the service world, is there a place where human service and technology can co-exist? Absolutely.

10 Ways Hotels Can Make Guests Feel Welcome Upon Arrival

How do travelers feel at home at your property?

Making hotel guests feel welcome is a make or break deal in the hospitality industry. Learn easy tips on how to increase guest satisfaction, from guest messaging to signature treats.

3 benefits of using maintenance and ticketing systems in your hotel

The ultimate tech solution for hotel maintenance requests

Oftentimes, the hustle and bustle of a hotel means that maintenance staff is constantly on the go - scrambling to make repairs and fulfill maintenance requests. Sometimes, they’re receiving their requests on post-it notes, or walking the hotel with walkie-talkies - and there’s no way to truly keep track of everything on their plate. Maintenance and ticketing systems offer properties and owners a more trackable, visible process, with three large benefits.

Maximizing Efficiency in Hospitality: How Team Coordination Benefits from Text Messaging

Why hotel messaging is the key to internal organization and communication

Guest messaging for hospitality has proven to elevate the guest experience and increase efficiency across teams, but it can also provide a platform for internal communication across hospitality teams! Learn how top digital messaging solutions for hospitality are creating smooth channels of communication between teams to give information to new hires, manage shift changes, and send out employee surveys.

Kipsu’s IHG Holiday Guide: Set your season up for success with guest messaging

The busy season doesn’t have to be stressful. Kipsu is here to help!

It’s the most wonderful time of the year! And for hotels, it’s the busiest time of the year!With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the IHG brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

5 Ways Digital Messaging Reduces Onboarding Stress

How texting can ease and streamline the onboarding process

As messaging platforms become more adapted to the hospitality industry, it is also starting to streamline more processes. The moral of the story, the onboarding process just got easier. Read about five ways digital communication is making onboarding a bit more comfortable for everyone!