Kipsu | Meet the moment.

Kipsu brings success around the globe: Crowne Plaza Perth boosts loyalty recognition using hotel texting.

The Crowne Plaza, Perth joined Kipsu, and just 30 days later they had improved their loyalty recognition score by more than 10%! We sat down with their Operations Manager, Kai Kenkal, to learn more about their success with guest messaging and how they were able to leverage this tool to boost loyalty recognition. See what Kai has to say about Kipsu!

TripAdvisor reviews show that IHG guests love guest messaging!

As the only preferred partner for IHG, Kipsu has been able to connect guests with staff through guest messaging, helping hotels provide exceptional service during a guest’s stay. Guest messaging offers an avenue to address the needs of guests, and gives them a convenient way to stay in touch with the front desk. This feature at IHG properties have brought MANY great reviews to TripAdvisor, sharing their love for hotel texting and their excitement to stay again. We compiled reviews from our IHG partners, showing that guests are raving about the ability to communicate with staff via text. Take at look at what the guests have to say.

August 15, 2022

Tackling Busy Seasons With Hospitality Messaging

How the Hilton Columbus Downtown turns college football season into a touchdown

By ingraining hospitality texting into their everyday systems, the team at Hilton Columbus Downtown is able to tackle any guest request that comes their way and operate efficiently!

August 1, 2022

Finding Excitement at the Hard Rock Hotel & Casino Sioux City

How hospitality messaging is keeping the team on their toes

An oasis off the Iowan freeway, the Hard Rock Hotel & Casino Sioux City has everything a business, vacation, or roadside traveler needs: an onsite restaurant, rooms with the signature Hard Rock flair, and stellar guest service amplified by hospitality messaging!

July 29, 2022

Create a Cohesive Portfolio Brand With Hotel Messaging

How hospitality texting can help build consistency across properties

Maintain stellar service across properties with hospitality texting—with the ability to keep messaging and recovery processes consistent, hotel text messaging services are the perfect fit for hotel management companies.

July 18, 2022

5 Unexpected Tactics To Drive Loyalty Sign-Ups

Simple ways to boost loyalty and keep guests happy

Both hotel brands and guests can benefit greatly from loyalty programs, but only if guests know about them! Learn some valuable ways to promote hotel loyalty programs and their benefits through hospitality messaging and more.

Sonja Swanson

July 18, 2022

5 Tactics to Drive Bonvoy Loyalty Sign-Ups

Simple ways to boost Marriott loyalty and keep guests happy.

To boost Bonvoy loyalty members and direct bookings through the Marriott Bonvoy app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that?From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options—here are just a few.

July 12, 2022

Hospitality Messaging From the Guest Perspective

How hotel texting changed this guest's stay in Milwaukee, Wisconsin

Hotel texting not only benefits lean hospitality teams, but makes the guest experience memorable! Learn about a guest’s experience using hospitality texting at a partner location in Milwaukee, Wisconsin.

July 7, 2022

Making Everyone Comfortable at the Georgian Bay Hotel

How hotel guest messaging is allowing guests to personalize their stay

Contactless communication at the Georgian Bay Hotel & Conference Centre in Ontario is helping both guests and staff at the expansive resort communicate in ways that makes both parties feel comfortable.

July 5, 2022