Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
The Crowne Plaza, Perth joined Kipsu, and just 30 days later they had improved their loyalty recognition score by more than 10%! We sat down with their Operations Manager, Kai Kenkal, to learn more about their success with guest messaging and how they were able to leverage this tool to boost loyalty recognition. See what Kai has to say about Kipsu!
As the only preferred partner for IHG, Kipsu has been able to connect guests with staff through guest messaging, helping hotels provide exceptional service during a guest’s stay. Guest messaging offers an avenue to address the needs of guests, and gives them a convenient way to stay in touch with the front desk. This feature at IHG properties have brought MANY great reviews to TripAdvisor, sharing their love for hotel texting and their excitement to stay again. We compiled reviews from our IHG partners, showing that guests are raving about the ability to communicate with staff via text. Take at look at what the guests have to say.
Leave a touch of personality welcoming guests or thanking them for their stay with these free hotel note and text message templates.
April 26, 2018
Although we all hope to never be caught in an emergency situation, they do happen from time to time. See how a few of our incredible partners leveraged Kipsu to help increase communication and alleviate stress during some unexpected scenarios.
February 26, 2018
Chatbot technology is nothing new. Since the first chatbot was developed in 1966 (that’s right, bots are as old as The Beatles), the foundations of bots have been slow to evolve beyond keyword-based replies and natural language processing.
February 20, 2018
The Microtel Inn & Suites Shelbyville takes guest service to the next level through Kipsu while also increasing internal operations and survey scores.
January 25, 2018
Discover how the Courtyard San Diego Gaslamp is using Kipsu to connect with each guest and offer a personalized, unique experience during every stay.
December 30, 2017
Tips and tricks on how to provide a memorable and seamless stay for your guests while unprecedented snow affects parts of the United States.
October 30, 2017
As one of the first hotels in the UK to use Kipsu, the Edinburgh Grosvenor takes great customer service to the next level through combining digital interactions with their already exceptional practices.
October 23, 2017
A good hotel’s ultimate purpose is to be hospitable and accommodating to its guests’ needs—this includes the needs of its hearing-impaired and deaf guests. According to the NCRA (National Court Reporters Association), over 28 million Americans are considered deaf or hearing disabled. Under the Americans with Disabilities Act, hotels and motels are required to provide effective communication methods to ensure their deaf guests are being properly accommodated. The ADA covers everything from the number of rooms that needed to be accessible to guests who are deaf or hard-of-hearing to requirements for fire alarms and other safety equipment to TV captioning. Here are a few things to double check that you have available to hearing-impaired guests:
For the past few years, there has been a rising trend in the use of texting between companies and their customers. Texting has become a crucial form of communication and is now a way for companies to distinguish themselves among the less tech-savvy competition. Here are some statistics that explain why texting could be the single most important tool contributing to the success of your company.
Life moves fast in the “City of Presidents.” Learn how this Cambria team used digital messaging to keep up with its on-the-go guests.
October 15, 2019
Learn how this Wyndham property ditched welcome phone calls for text messages to boost guest satisfaction.
August 30, 2019
The Reservations Manager and Director of Operations at the Hilton Sydney highlight how they value creating meaningful relationships with their guests and providing top-notch customer service.
May 28, 2019
Explore Minneapolis like a local! Kipsuvians' describe their top picks for art galleries, lakes, sporting events, and more.
May 17, 2019
“Kipsu has enabled us to meet guests where they are and reach them through their preferred channels. Digital messaging ensures our teams capture feedback during the stay, before it reaches online outlets.” - Cyndi McDonald, Atrium’s VP of Brand Relations & Quality Assurance
March 27, 2019
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