Repeat guests: the guests all hoteliers love! Repeat guests are so important for hotels, as they drive brand loyalty, boost revenue, and likely recommend the hotel to others. So when reading reviews, the phrase “we will be back again” are the magic words! If other guests read this on your TripAdvisor page, they are taking it as a recommendation and are more likely to book a room. We want to see these magic words, and elevating the experience for your guests is a sure way to do so. 

One way IHG hotels have been able to elevate their experience is by using hotel texting. As the only preferred partner for IHG, Kipsu has been able to connect guests with staff through guest messaging, helping hotels provide exceptional service during a guest’s stay. Guest messaging offers an avenue to address the needs of guests, and gives them a convenient way to stay in touch with the front desk. This feature at IHG properties have brought MANY great reviews to TripAdvisor, sharing their love for hotel texting and their excitement to stay again. We compiled reviews from our IHG partners, showing that guests are raving about the ability to communicate with staff via text. Take at look at what the guests have to say: 

“Sabrina at the front was totally amazing!!!! She was very informative about the status of my rooms. There was no problem… I arrived early and she advised me when to check back and even offered another choice! I felt like a Queen!!!! Thank you so much Sabrina for the extra text making sure that we settled in ok!!! We will be back next year!!!!!!!!!”
- Holiday Inn & Suites Orlando SW

“Perfect location and amazing staff! I’m not sure I have ever felt more welcomed upon arrival at any hotel. The staff is so very friendly and welcoming. Sedrick was very polite and professional. Appreciated the communication via text. Our room was clean, comfortable and had a really nice view. I really can’t say enough about how much we loved this hotel. We will be back!”
- Holiday Inn & Suites Nashville Downtown - Broadway

“Everything was fine in the hotel, Pool amazing, team super friendly. Camila text me thru Kipsu asking about my stay that was fantastic. I’ll come back again.”
- Crowne Plaza Orlando Lake Buena Vista

“All of the staff were very friendly and accommodating. They sent text messages to see if I needed anything, which was a quick and easy form of communication. Great location and clean hotel. We would definitely stay here again, centrally located to many things as well!”
- EVEN Hotel Seattle Downtown

Also the staff was phenomenal! They were text messaging me the entire time and asking if we needed anything. So attentive and polite. They also gave my son a birthday welcome bag with some goodies in it! I would definitely go again with our family! It was an awesome family vacation!
- Holiday Inn Resort Orlando Suites - Water Park

“I like that text customer service... When I text you always respond. My children really love the pool and the water park… I would book another trip... I really enjoyed myself. Thank you for your excellent customer service that you showed.”
- Holiday Inn Resort Orlando Suites - Water Park

“Service was excellent. Check in was perfect, the clerk was very welcoming and efficient. Shortly after reaching a room I received a text asking if everything was good with the room and/or did we need anything. Really an all around excellent experience. We will definitely seek this hotel out in the future anytime we’re in St. Paul.”
- InterContinental St. Paul Riverfront

“The intercontinental hotel at The Wharf surpassed my expectations. This has been by far the best hotel I’ve stayed in to date. The staff was friendly, the hotel itself was immaculate! I personally loved the point of communication being through text messaging. Any time I sent a message, I got a response in a timely manner. We will definitely be returning to this hotel in the future!”
- InterContinental Washington D.C. - The Wharf

Like we said, repeat guests are the best! And these reviews highlight how guest messaging can drive IHG brand loyalty and increase the number of repeat guests. Still not convinced? Take a look at Kipsu's quick return on investment. Ready to see those magic words in your reviews? Schedule a conversation with us today!