Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.
It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, leaving, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As IHG’s only preferred partner for guest messaging, Kipsu is the tech tool your hotel needs to boost One Rewards Loyalty recognition, loyalty signups, and GuestLove scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property.
It’s the most wonderful time of the year! And for hotels, it’s the busiest time of the year!With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the IHG brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!
January 13, 2023
Loyal customers come back, so it’s important to build a brand and a level of service that resonates with guests. At luxury brands, going the extra mile and providing stellar service is key to boosting brand loyalty.
January 5, 2023
While January through March can be slow travel months, there are still ways to drive bookings and impress guests. Entice people to travel with exciting offerings, stellar guest experiences, and open communication via hotel texting.
December 27, 2022
At the family-owned Nofar Hotel Group, the focus is on the employee. Dedicated to the growth and development of each and every team member, this Midwest hospitality portfolio is using hotel guest messaging to ensure both the guest and staff experience is above and beyond.
December 19, 2022
Whether it’s due to the price of gas, or travelers found a new love for their home cities during the pandemic, more and more U.S. travelers are staying home this year—and making a vacation out of it. Make sure every guest’s trip is special, even if they’re just steps away from home.
December 12, 2022
Equip staff working during the busy holiday season and add some festive cheer by using hotel guest messaging! With increased efficiency and the ability to personalize communication, both staff and guests will be happy this holiday season.
December 7, 2022
In an industry that’s always changing, it’s important to stay up to date with trends to keep guests happy. Make sure your guest experience stands out with tools like digital messaging for hospitality.
November 28, 2022
Nowadays, as people are now used to traveling less after a year or two of the industry stalling, they’re coming back with some guilt about the environmental responsibility of their travel. Make these guests at ease by following sustainable practices and utilizing hospitality messaging to ensure they’re aware of your efforts.
November 15, 2022
Nowadays, everyone has a smartphone and prefers texting over calling—which means guests may not report something that’s wrong with their hotel room if they have to call or go to the front desk. With hotel texting, capture feedback instantly and fix issues that come up before they become bad reviews.
Ensure each guest experience is special at every tier of the Hilton Honors Program with curated language and more insights into each guest demographic.
July 27, 2022
Communicating with guests before their stay via hotel texting has proven to increase direct bookings, as well as improve the overall guest experience. Channels such as Google Business Messages allow hotel teams to answer questions pre-arrival, book stays for repeat customers, and operate efficiently with lean teams.
July 26, 2022
Both hotel brands and guests can benefit greatly from loyalty programs, but only if guests know about them! Learn some valuable ways to promote hotel loyalty programs and their benefits through hospitality messaging and more.
July 18, 2022
To boost Bonvoy loyalty members and direct bookings through the Marriott Bonvoy app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that?From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options—here are just a few.
Hotel texting not only benefits lean hospitality teams, but makes the guest experience memorable! Learn about a guest’s experience using hospitality texting at a partner location in Milwaukee, Wisconsin.
July 12, 2022
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