Hotel Guest Messaging

Property Management System Integrations: IHG sees benefits of using a PMS connector with guest messaging technology

One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.

Guest messaging’s ROI: why IHG hotels are adding Kipsu to their 2025 budget

It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, leaving, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As IHG’s only preferred partner for guest messaging, Kipsu is the tech tool your hotel needs to boost One Rewards Loyalty recognition, loyalty signups, and GuestLove scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property. 

Kipsu’s IHG Holiday Guide: Set your season up for success with guest messaging

It’s the most wonderful time of the year! And for hotels, it’s the busiest time of the year!With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the IHG brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

Sonja Swanson

July 11, 2023

The Service Recovery Paradox: Why a Bad Event Could Lead to a Great Review

Investing in a strong recovery plan is one of the best things you can do for your business. Here’s why.

You shouldn’t aim to have service recovery failures, but they can be small blessings in disguise for your business. Mistakes have the power to leave the best impressions if service recovery is prompt, effective, and genuine. Set your staff up for success by investing in the tools they need to recover an experience swiftly.

Sonja Swanson

June 28, 2023

How To Increase ROI and Save Money With Guest Messaging: Employee Retention

Holding onto employees is one of the best ways to save on your bottom line. Here’s why guest messaging enables properties to retain staff at higher rates.

Cultivating a positive work culture consists of many elements. This includes supportive leadership, friendly coworkers, well-maintained facilities, and well-structured workflow—among other things. Kipsu’s features organically and holistically create a domino effect for all aspects of your property — helping you cultivate well-rounded success in every area.

Lucianne Colon

June 9, 2023

5 Negative Reviews That Could’ve Been Avoided by Sending a Text Message

A bad review is a bad look for your property—and a lot of them are easily preventable.

A bad review is a bad look for your property—and a lot of them are easily preventable, let's take a look at how with a few simple steps, guest messaging can help you avoid them.

Lucianne Colon

April 10, 2023

Improving the Experience: For Both You and Your Guests

Hotel tech is changing the hospitality landscape. Here’s what people are saying about it.

Tech integration is elevating the guest experience for hotels all around the world. Features like guest messaging are making it easy for front desk to get ahead of the problem before it's a review.

Lucianne Colon

March 28, 2023

5 Easy Ways To Boost Your Guest Loyalty Scores

Recognition feels good: Here’s how to organically apply loyalty recognition to your guests’ experience.

From welcome messages to check out reminders, there's no shortage of ways to use loyalty recognition to improve loyalty scores. Here's our easiest tips to implement to start boosting your scores and keep growing your business.

January 27, 2023

Working the magic behind the guest experience

How the team at Wyndham Palmas Beach and Golf Resort keeps things running smoothly with hotel guest messaging

At the Wyndham Palmas Beach & Golf Resort, there’s a lot going on—horseback riding, golf, and beaches for guests to enjoy, and new renovations happening for all the hotel rooms. To keep things running smoothly, Hotel Operations Manager Ashley Ann Rosa uses hotel guest messaging to check in on guests, deliver room service, and more.

January 24, 2023

Guest Messaging for Management

The value of hospitality texting for hotel portfolios

Hotel guest messaging isn’t just for individual properties. With internal communication capabilities, reporting built in, and integrations for the most common PMS systems, top hotel texting services are an asset to management companies as well.

January 19, 2023

The tech takeover of the hotel industry

How technology is transforming hospitality for the better

While many travelers are still adjusting to the technological advancements in the hospitality industry, there’s no doubt that hotel technology has made each and every stay smoother for both guests and staff.

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