Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.
It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, leaving, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As IHG’s only preferred partner for guest messaging, Kipsu is the tech tool your hotel needs to boost One Rewards Loyalty recognition, loyalty signups, and GuestLove scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property.
It’s the most wonderful time of the year! And for hotels, it’s the busiest time of the year!With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the IHG brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!
June 19, 2024
Hotels are grappling with the challenge of losing revenue to online travel agencies (OTAs), a long-standing issue exacerbated by the hefty commissions these agencies take. Despite the perceived convenience associated with OTAs, hotels are recognizing the urgency of reclaiming direct bookings. To address this, leveraging platforms like Facebook Messenger and Apple Business Chat for seamless communication, combined with robust loyalty programs, emerges as a strategic solution.
June 18, 2024
A fast-growing addition in the hospitality industry, guest messaging digitally connects guests directly with hotel staff. Via text and other channels, guest messaging leads to higher overall ratings, more direct bookings, and increased staff efficiency.
June 10, 2024
Millennials and Gen Z are reshaping the travel industry with more unique preferences than previous generations. They are a tech-savvy population, looking to immerse themselves in new cultures and create personalized vacations. Let’s dive deeper into the preferences and behaviors of Millennials and Gen Z travelers, and how guest messaging meets the expectations of this important demographic.
May 29, 2024
Although hotels employ different measures to assess guest satisfaction, the intention to revisit or recommend stands as the benchmark of excellence in the hospitality industry. It serves as the litmus test that separates the best from the rest. There are several factors that can impact your property’s intent-to-recommend scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help IHG properties boost guest recommendation scores.
May 13, 2024
With our recent partnership with Hilton, bringing Kipsu to all of their locations across all brands, many are already seeing the benefit of hotel texting within a few months. Victor Hernandez, Front Desk Supervisor at Embassy Suites Bethesda, sat down with us to share his experience with Kipsu. From engaging with extended-stay guests to keeping communication strong during renovations, the hotel has seen how Kipsu can meet the moment for each of their needs.
April 10, 2024
Homewood Suites Concord understands the importance of building strong connections with their guests. Being the newest property in the high-demand area just outside of Charlotte, North Carolina, Homewood Suites wants to establish a strong foundation with their service. “Being the only upscale extended stay property [in the area], we just seem to enjoy really high occupancy levels, it seems like all year long,” says Gen Steele, Guest Services Representative at Homewood Suites.
April 8, 2024
This year’s solar eclipse will likely be 2024’s biggest event in the U.S., bringing in over an estimated 1 billion dollars in revenue for the regions where the total eclipse will appear. While these numbers are exciting, it’s important to remember that this increase in incoming tourism will also lead to an increase in demand on the staff at hotels in the area.
March 12, 2024
Guest service is arguably the most important part of the hospitality industry—ensuring guests have what they need and feel comfortable asking for it if they don’t. But now that texting is preferred over calling, hotels have to make sure they’re providing the right channels for open communication.With hospitality texting, guests can easily text in requests or questions, and hotels can even prompt guests to tell staff what they need with the mid-stay message. These status checks are a great tool to improve brand survey scores and boost your guest engagement. Let’s dive into the mid-stay check-in and ways you can implement it at your hotel.
The bleisure phenomenon that combines business and leisure travel is taking over the hospitality industry. Learn how hotels can keep up and use tools like digital messaging to make guest experiences better than ever.
May 19, 2022
Texting for hotels has proven an improved guest experience, but it’s not the only channel available. Top hospitality messaging services like Kipsu provide a way to communicate with guests on all of their preferred channels, from social media to WhatsApp.
May 16, 2022
For years, the Crowne Plaza Suites Pittsburgh South has been using hospitality messaging to fulfill guest requests, consolidate information, and even book reservations directly through texting for hotels—overall boosting satisfaction scores at the property.
May 11, 2022
As hotel technology becomes more ingrained at properties large and small, features like mobile key are taking the industry by storm. Combining mobile key with digital messaging platforms can elevate the guest experience and help with any troubleshooting that may arise during contactless check-in.
May 10, 2022
With the Kipsu + Wyndham Hotels & Resorts app integration, guests can communicate through the app directly with the front desk team, Wyndham properties can build brand engagement, and satisfaction scores can skyrocket with more human touchpoints.
May 4, 2022
.png)
.png)
.png)
.png)
.png)
.png)
.png)
