Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Implementing new technology can be a tough decision for hoteliers. Will it provide a better experience or will it add more chaos? Guest messaging is becoming increasingly popular at hotels, and there are several reasons why. Not only does hotel texting benefit your team, it elevates your guest experience. There are several reasons why guest messaging is on the rise, so let’s look at these six benefits of guest messaging.
If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to support your bleisure guests.
Artificial intelligence is increasingly prevalent in our day-to-day lives, and it isn’t going away. When it comes to guest messaging, AI can be a great tool for hotels to leverage. Chatbots can also fall short in elements of exceptional customer service. Let’s take a look at the pros and cons of using AI to message your guests.
July 13, 2021
Reviews, reviews, are no fun, unless they're shared with everyone! Take a look at the reviews Kipsu decided to share, exhibiting positive guest experiences between their guests and staff via digital messaging.
July 9, 2021
Idrees Raja, the general manager of the Hampton Inn Peabody, sat down with Kipsu to discuss the hotel's Halloween-loving guests, guest service and changes from COVID, and how guest messaging has revolutionized their hotel's service.
June 30, 2021
5 ways to drive hotel efficiency is not enough! Here are 5 other ways hotel team use Kipsu and digital messaging to cut down on front desk traffic jams and reduce chaos in their operations.
June 23, 2021
For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with running a successful property means the more time and energy that can be dedicated to providing an excellent guest experience. Take a look at how messaging can streamline operations and keep operations running smoothly!
February 3, 2020
This all-suites Hilton property uses Kipsu to influence SALT scores and build relationships between team members and guests.
December 20, 2019
It's the most wonderful time of the year for hotels to transform themselves in Winter Wonderlands. See how these hotel teams go to the North Pole and back to spread some Holiday cheer.
October 21, 2019
A look inside our society's obsession with hauntings, paranormal activities, and all things spooky.
October 15, 2019
Life moves fast in the “City of Presidents.” Learn how this Cambria team used digital messaging to keep up with its on-the-go guests.
Learn how this boutique property in Iowa 'Surprises and Delights' its guests and community with the help of text messaging.
March 21, 2019
...And How to Handle the Cons Like a Pro!
March 15, 2019
Located in the heart of Sacramento, the Holiday Inn Sacramento Downtown utilizes guest messaging in many innovated ways through being more environmentally friendly to providing a line of communication even when the guest is out exploring the vibrant area.
February 14, 2019
Guests want to know that they're talking to a person. So what can you do to avoid sounding robotic?
January 24, 2019
The Atlanta Staybridge Suites is known for its desirable location and their unique offerings. Learn how Kipsu has increased its staff’s ability to personalize conversations and show its individuality!
December 21, 2018
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