Hospitality

Property Management System Integrations: IHG sees benefits of using a PMS connector with guest messaging technology

One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.

3 benefits of using maintenance and ticketing systems in your hotel

Oftentimes, the hustle and bustle of a hotel means that maintenance staff is constantly on the go - scrambling to make repairs and fulfill maintenance requests. Sometimes, they’re receiving their requests on post-it notes, or walking the hotel with walkie-talkies - and there’s no way to truly keep track of everything on their plate. Maintenance and ticketing systems offer properties and owners a more trackable, visible process, with three large benefits.

Guest messaging’s ROI: why IHG hotels are adding Kipsu to their 2025 budget

It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, leaving, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As IHG’s only preferred partner for guest messaging, Kipsu is the tech tool your hotel needs to boost One Rewards Loyalty recognition, loyalty signups, and GuestLove scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property. 

Sonja Swanson

November 13, 2023

How AI Helps Hotels With Guest Messaging

Artificial intelligence will step up your hotel texting and enhance the guest experience.

Artificial Intelligence (AI) has been taking over the tech industry, and while we may not think of the hospitality industry as tech-forward, AI is definitely becoming a part of a front desk agent or GM’s workflow. Take a look at how AI-suggested replies can help boost your guest messaging experience.

Sonja Swanson

November 3, 2023

5 Ways Hoteliers Can Use Guest Messaging To Boost ITR Scores

Guest messaging can boost different factors that go into your intent-to-recommend scores.

Although hotels employ different measures to assess guest satisfaction, the intent-to-recommend score (ITR) stands as the benchmark of excellence in the hospitality industry. It serves as the litmus test that separates the best from the rest. There are several factors that can impact your property’s ITR scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help boost guest recommendation scores.

Sonja Swanson

November 1, 2023

5 Ways Marriott Hoteliers Can Use Guest Messaging To Boost ITR Scores

Guest messaging can boost different factors that go into your intent-to-recommend scores.

When evaluating your hotel’s overall performance, intent-to-recommend (ITR) is a great KPI. It can imply whether or not the guests will come back to stay again, if they will bring in new guests, or if their experience throughout the stay was exceptional. There are several factors that can impact your property’s ITR scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help boost guest recommendation scores.

Sonja Swanson

October 30, 2023

Hospitality Highlight: How the Staybridge Suites in Nashville Are Achieving Their Goals With Kipsu

A Regional Manager of a management company used guest messaging to boost guest scores at his IHG properties, setting example for the rest of their properties.

“If you aren’t striving to get to that next level, what are you doing?” That’s what Kyle Eiermann, Regional General Manager of A&S Hospitality Management, recently expressed. Kyle Manages to IHG properties in Nashville, wanting to push them to the top by enhancing the guest experience.

Sonja Swanson

October 24, 2023

Why Guest Messaging is a Game-Changer for Short-Staffed Hotels

Alleviate the pains of staffing shortages with tools like guest messaging.

In the hospitality industry, hotel managers continue to see labor shortages as one of their top issues. Short-staffed hotels face unique challenges in providing exceptional customer service while efficiently handling guest requests and inquiries. However, with the advent of guest messaging platforms, these hotels now have access to a game-changing solution that can help them overcome staffing limitations and deliver a superior guest experience.

Sonja Swanson

October 17, 2023

4 Guest Questions Hotels Can Answer With AI-Suggested Replies

How AI Can Help With Your Guest Messaging

Artificial Intelligence (AI) has been the hot topic of 2023, and it’s no different for the hospitality industry. AI offers plenty of opportunities to help revolutionize how operations are conducted at hotels. With guest messaging, AI offers the ability to auto-generate replies to common questions from your guests, saving your front desk time while keeping communication and service consistent. Let’s take a look at some guest questions and what the AI-suggested replies could look like.

Sonja Swanson

October 16, 2023

5 Tácticas para Impulsar la Fidelización de Accor ALL

Desde difundir el mensaje de forma original hasta informar a los huéspedes de lo que se están perdiendo, existen numerosas opciones para incrementar el número de miembros de Accor.

Para fomentar las inscripciones a Accor Live Limitless (ALL) Loyalty y las reservas directas a través de la aplicación o el sitio web de Accor, se recomienda al personal del hotel que se encargue de asegurarse de que los huéspedes se inscriban en el programa. ¿Pero cómo se hace eso? Hay miles de opciones, desde hacer que se sepa de forma creativa hasta informar a los invitados de lo que se están perdiendo:

Sonja Swanson

October 10, 2023

Hospitality Highlight: Bringing Success To Our IHG Partners

Hear testimony from three of our partners (video included)!

The hospitality industry knows the importance of good reviews - and at Kipsu, we’re no different. Recently, we had a chance to sit down with a few of our IHG partners, sharing how they use Kipsu every day to deliver top-notch service at their properties. From seamless integrations to boosting customer satisfaction, Emma, Tara, and Heather explain why Kipsu has been beneficial to their property.

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