Kipsu | Meet the moment.

Property Management System Integrations: IHG sees benefits of using a PMS connector with guest messaging technology

One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.

3 benefits of using maintenance and ticketing systems in your hotel

Oftentimes, the hustle and bustle of a hotel means that maintenance staff is constantly on the go - scrambling to make repairs and fulfill maintenance requests. Sometimes, they’re receiving their requests on post-it notes, or walking the hotel with walkie-talkies - and there’s no way to truly keep track of everything on their plate. Maintenance and ticketing systems offer properties and owners a more trackable, visible process, with three large benefits.

Guest messaging’s ROI: why IHG hotels are adding Kipsu to their 2025 budget

It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, leaving, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As IHG’s only preferred partner for guest messaging, Kipsu is the tech tool your hotel needs to boost One Rewards Loyalty recognition, loyalty signups, and GuestLove scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property.

Carolyn Cooper

October 21, 2019

A Deep Dive Into the Paranormal Tourism Industry

How spooky season is celebrated at "haunted" locations

A look inside our society's obsession with hauntings, paranormal activities, and all things spooky.

Eva Dixon

October 15, 2019

Rapid Service at the Cambria Hotel & Suites Rapid City

How hospitality messaging is helping this property provide efficient guest service

Life moves fast in the “City of Presidents.” Learn how this Cambria team used digital messaging to keep up with its on-the-go guests.

Hunter Mickelson

October 4, 2019

Super Bowl Host Highlight

What the Hilton Garden Inn Atlanta Downtown is planning for the 2019 Super Bowl

Two of Kipsu's customer partners, the Hilton Garden Inn Atlanta Downtown and the Hilton Minneapolis, played a role in hosting the previous two Super Bowls.

Jenae Alderson

September 12, 2019

Elevating the Business Travel Experience

Explore ways to meet and exceed the high expectations of modern business travelers.

August 30, 2019

Courtyard High Point Hospitality Highlight

Leveraging Kipsu to Resolve Guest Issues in Real-Time

Located in the "Home Furnishings Capital of the World," the Courtyard High Point serves families and business travelers. After their first month, this property became one of Kipsu's most active users. By integrating guest messaging into their operations, their staff now feel closer to their guests. Read how Courtyard High Point is leveraging Kipsu to best serve their staff and guests.

Carolyn Cooper

August 30, 2019

Baymont Mt. Pleasant Hospitality Highlight

How this Central Michigan hotel connects with guests via digital messaging

Learn how this Wyndham property ditched welcome phone calls for text messages to boost guest satisfaction.

June 20, 2019

General Manager Highlight: Vincent Singletary

A day in the life at the Homewood Suites by Hilton Agoura Hills

General Manager, Vincent Singletary, shares his story on what drew him to the hospitality industry and tips on how to be a successful General Manager.

May 28, 2019

Hilton Sydney Builds Meaningful Relationships With Text Messaging

How hotel messaging helps teams connect with gusts

The Reservations Manager and Director of Operations at the Hilton Sydney highlight how they value creating meaningful relationships with their guests and providing top-notch customer service.