Kipsu | Meet the moment.

Property Management System Integrations: IHG sees benefits of using a PMS connector with guest messaging technology

One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.

3 benefits of using maintenance and ticketing systems in your hotel

Oftentimes, the hustle and bustle of a hotel means that maintenance staff is constantly on the go - scrambling to make repairs and fulfill maintenance requests. Sometimes, they’re receiving their requests on post-it notes, or walking the hotel with walkie-talkies - and there’s no way to truly keep track of everything on their plate. Maintenance and ticketing systems offer properties and owners a more trackable, visible process, with three large benefits.

Guest messaging’s ROI: why IHG hotels are adding Kipsu to their 2025 budget

It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, leaving, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As IHG’s only preferred partner for guest messaging, Kipsu is the tech tool your hotel needs to boost One Rewards Loyalty recognition, loyalty signups, and GuestLove scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property.

April 4, 2022

WhatsApp Streamlines Guest Messaging at Fairmont Jasper Park Lodge

How the most popular digital messaging platform is helping this Canadian property connect with guests

To accommodate international guests, Fairmont Jasper Park Lodge uses digital messaging via WhatsApp to communicate, coordinate internally, and create an elevated experience for travelers.

March 29, 2022

Keeping Guests Happy With Guest Messaging

How the Holiday Inn Express and Suites Arlington uses hotel texting to improve the guest experience

Located between Fort Worth and Dallas, the Holiday Inn Express and Suites Arlington is always busy. Learn how they’re using guest messaging to increase efficiency and make sure every guest is happy.

March 25, 2022

Bringing the Ambassador Hotel Kansas City to No. 1

How hotel texting has helped this property rise to the top of the Autograph Collection ranks

After implementing digital messaging at his hotel, John Anastasopoulos is leading the Autograph hotel rankings in guest satisfaction. Learn how text messaging for hotels is improving guest experiences and increasing staff efficiency at the Ambassador Hotel Kansas City.

March 16, 2022

Hospitality Highlight: The Curtis Denver

Sharing unique offerings through hospitality messaging at this eclectic DoubleTree

Aaron Bayford has been a Kipsu champion at two previous hotels, and now he’s elevating the guest experience at The Curtis Denver. Explore how hotel texting is used to mitigate problems and increase guest satisfaction.

March 7, 2022

What Is Global Readiness For A Messaging Solution?

Hotel texting is making its way across the industry, and across the globe

Guest messaging in hospitality is on the rise, but there’s a lot to consider on the international scale. From regulatory compliance to 24-hour support, a lot of factors go into providing global messaging in hospitality.

February 22, 2022

How Guest Messaging Can Help Streamline Housekeeping

Save time, energy, and resources by utilizing hospitality texting for housekeeping services

To organize the biggest cost driver in the hospitality industry, many hotel teams are turning to guest messaging for more efficient housekeeping processes.

February 16, 2022

Focusing on the Bright Side With Hotel Messaging

How the team at the Holiday Inn Express & Suites Goodyear/West Phoenix is keeping it positive with hospitality texting

Kipsu’s guest messaging platform is bringing a bit of positivity to busy front desks at the four hotels Megan Newman has in her portfolio.

February 9, 2022

Hospitality Highlight: Sunshine Hospitality

How hotel texting is streamlining guest service at these Wisconsin Wyndhams

Nick Patel of Sunshine Hospitality is using guest messaging to elevate customer experience at his multiple hotels in Wausau, Wisconsin. Explore his journey in the hospitality industry and how he's using guest messaging to create memorable moments with guests.

Hospitality