Kipsu | Meet the moment.

4 must-have functionalities for your hotel front desk software

There are several front desk software options on the market today, but not all of them are created equally. Since this is such a critical backbone to the day-to-day business operation and plays such a big role in the guest experience, it is important that you consider these 4 must-have features when selecting your hotel front desk software.

How technology helps hotels with maintenance operations

The ultimate goal of your maintenance operations is to make sure guests aren’t aware of it. If you have a strong maintenance schedule with effective communication, your guests will have a smooth, seamless stay without any interruptions. Walkie talkies and post-it notes are outdated and keep your team bogged down with a heavier workload. But why should you spend money on the software if you have a system in place? Here are just a few of the benefits hoteliers will reap from implementing technology into their maintenance practices.

July 7, 2022

Making Everyone Comfortable at the Georgian Bay Hotel

How hotel guest messaging is allowing guests to personalize their stay

Contactless communication at the Georgian Bay Hotel & Conference Centre in Ontario is helping both guests and staff at the expansive resort communicate in ways that makes both parties feel comfortable.

July 5, 2022

Best Messaging Practices for Each IHG Loyalty Tier

Make guests feel special at every tier of the IHG One Rewards Program with curated language and more insights into each guest demographic.

June 29, 2022

Giving Hotel Teams Confidence With Hospitality Messaging

Using tools like guest messaging for hospitality can help boost team members’ confidence with tools like quick replies, archives of past conversations, and features that hand off guest conversations to other team members.

June 27, 2022

The Growing Importance of Sustainability in Hospitality

Why hotels need to implement eco-friendly practices

One of the most important factors of travel for both investors and consumers is the environment. Learn how the industry is becoming more sustainability-focused and how hotels can follow suit.

June 23, 2022

10 Ways To Increase Guest Satisfaction in Hospitality

Boost those scores with these simple tricks

There are lots of ways to make a hotel stay memorable—from simply smiling to going above and beyond, here are 10 ways to increase guest satisfaction scores and make sure they’re going to remember their stay.

June 21, 2022

How Digital Messaging Can Improve Key Metrics

The proven correlation between communicating with guests and higher satisfaction scores

Tracking key metrics is important in any industry to measure success in terms of revenue, guest satisfaction, and profitability. Adding tools like hotel texting services that integrate with other technologies such as PMS systems can help increase direct booking, guest satisfaction, and in turn, overall revenue.

June 16, 2022

Maintain a Comfortable Work Environment With Guest Messaging

Keep employees feeling safe by integrating digital messaging practices in hospitality

Helping sometimes hundreds of people day in and day out, front desk teams have to deal with a lot. Hospitality guest messaging can keep them comfortable by eliminating confrontation and possible bias, creating boundaries, and reducing stress.

June 14, 2022