Hospitality

Kipsu, Inc. Acquires Leading Hotel Operations Software to Enhance Guest Experience and Operational Efficiency

Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.

4 must-have functionalities for your hotel front desk software

There are several front desk software options on the market today, but not all of them are created equally. Since this is such a critical backbone to the day-to-day business operation and plays such a big role in the guest experience, it is important that you consider these 4 must-have features when selecting your hotel front desk software.

How technology helps hotels with maintenance operations

The ultimate goal of your maintenance operations is to make sure guests aren’t aware of it. If you have a strong maintenance schedule with effective communication, your guests will have a smooth, seamless stay without any interruptions. Walkie talkies and post-it notes are outdated and keep your team bogged down with a heavier workload. But why should you spend money on the software if you have a system in place? Here are just a few of the benefits hoteliers will reap from implementing technology into their maintenance practices.

Sonja Swanson

June 28, 2023

How To Increase ROI and Save Money With Guest Messaging: Employee Retention

Holding onto employees is one of the best ways to save on your bottom line. Here’s why guest messaging enables properties to retain staff at higher rates.

Cultivating a positive work culture consists of many elements. This includes supportive leadership, friendly coworkers, well-maintained facilities, and well-structured workflow—among other things. Kipsu’s features organically and holistically create a domino effect for all aspects of your property — helping you cultivate well-rounded success in every area.

Lucianne Colon

June 9, 2023

5 Negative Reviews That Could’ve Been Avoided by Sending a Text Message

A bad review is a bad look for your property—and a lot of them are easily preventable.

A bad review is a bad look for your property—and a lot of them are easily preventable, let's take a look at how with a few simple steps, guest messaging can help you avoid them.

Sonja Swanson

April 24, 2023

Kipsu and SynergyMMS

Elevate hospitality operations and guest experiences even more with the Kipsu and SynergyMMS integration.

SynergyMMS is one of the best task managers in hospitality. Kipsu's integration allows for hotel staff to loop in their guest requests without ever having to leave the Kipsu dashboard.

Lucianne Colon

April 17, 2023

Kipsu Celebrates One Year As Preferred Partner With IHG Hotels & Resorts

We share our favorite highlights following Kipsu’s one year anniversary as an IHG Preferred Vendor.

Kipsu is helping hundreds of IHG hotels in over 10 countries work smarter instead of harder. Here's how the last year of partnership has allowed Kipsu to support IHG hotels worldwide.

Lucianne Colon

April 10, 2023

Improving the Experience: For Both You and Your Guests

Hotel tech is changing the hospitality landscape. Here’s what people are saying about it.

Tech integration is elevating the guest experience for hotels all around the world. Features like guest messaging are making it easy for front desk to get ahead of the problem before it's a review.

Lucianne Colon

March 28, 2023

5 Easy Ways To Boost Your Guest Loyalty Scores

Recognition feels good: Here’s how to organically apply loyalty recognition to your guests’ experience.

From welcome messages to check out reminders, there's no shortage of ways to use loyalty recognition to improve loyalty scores. Here's our easiest tips to implement to start boosting your scores and keep growing your business.

January 27, 2023

Working the magic behind the guest experience

How the team at Wyndham Palmas Beach and Golf Resort keeps things running smoothly with hotel guest messaging

At the Wyndham Palmas Beach & Golf Resort, there’s a lot going on—horseback riding, golf, and beaches for guests to enjoy, and new renovations happening for all the hotel rooms. To keep things running smoothly, Hotel Operations Manager Ashley Ann Rosa uses hotel guest messaging to check in on guests, deliver room service, and more.

January 24, 2023

Guest Messaging for Management

The value of hospitality texting for hotel portfolios

Hotel guest messaging isn’t just for individual properties. With internal communication capabilities, reporting built in, and integrations for the most common PMS systems, top hotel texting services are an asset to management companies as well.

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