Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Oftentimes, the hustle and bustle of a hotel means that maintenance staff is constantly on the go - scrambling to make repairs and fulfill maintenance requests. Sometimes, they’re receiving their requests on post-it notes, or walking the hotel with walkie-talkies - and there’s no way to truly keep track of everything on their plate. Maintenance and ticketing systems offer properties and owners a more trackable, visible process, with three large benefits.
It’s the most wonderful time of the year! And for hotels, it’s the busiest time of the year!With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the IHG brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!
For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with running a successful property means more time and energy can be dedicated to providing an excellent guest experience. Watch our video to learn how messaging can streamline operations and keep hotels running smoothly!
September 18, 2024
September 16, 2024
Leave a touch of personality welcoming guests or thanking them for their stay with these free hotel note and text message templates.
September 9, 2024
In any position, it’s not only important to get the job done, but to have a good time while you’re at it. In times of short staffing and stressful travel numbers, hotel teams need a little boost to increase efficiency and morale—such as hospitality messaging.
September 3, 2024
Kipsu’s guest messaging software offers a digital assets feature for hotels that are looking to save on printing materials while also ensuring guests have the information they need. Digital Assets allows your team to upload and send files or shortened links to your guests via text messaging. This feature can save your team time and effort while providing valuable advice and particular information to guests, conveniently at their fingertips.
August 27, 2024
The last thing travelers want to deal with on their vacation is severe weather. Severe weather can really put a damper on a vacation, whether it is closing enjoyable amenities or the potential danger that the weather could bring. When all guests want to do is relax, this can cause a lot of stress. Although hotels can’t control the weather, they can control how they handle the situation at hand to make sure guests feel safe and relaxed as possible. That is where hotel texting comes to the rescue!
August 12, 2024
When we think of travel lodging, we often separate options into a couple of main groups: hotels and short-term rentals. However, within the hotel sphere, there are many ways to classify different places to stay. For example, boutique hotels and chain hotels offer contrasting experiences for travelers. Boutique hotels, with their intimate size and local ownership, pride themselves on unique decor, personalized service, and cultural immersion.
July 29, 2024
The increasing competition and guest expectations within the hospitality industry means the importance of ensuring a positive experience for guests is at the forefront of occupancy and profitability. Poor customer service costs U.S. companies more than $3.7 trillion each year. Through what we've learned with our work with top hospitality professionals, Kipsu has compiled 10 simple tips that will help boost Customer Service Scores.
For smaller, independent hotels, good TripAdvisor scores and reviews are even more meaningful. At these unique properties, guest relationships are integral to keeping loyal customers. Engaging with guests and making meaningful connections is what makes guests feel welcomed, valued, and cared for. As the world becomes increasingly digital, the need for face-to-face interactions lessens and we lose those moments to connect. So how do hotels continue to create these relationships? We gathered several TripAdvisor reviews from our partners that share the sentiment of feeling connected through Kipsu’s messaging system. Read these reviews to see how hotel texting actually makes guests feel the personalized experience they look and come back for at independent hotels.
Make guests feel special at every tier of the IHG One Rewards Program with curated language and more insights into each guest demographic.
July 5, 2022
One of the most important factors of travel for both investors and consumers is the environment. Learn how the industry is becoming more sustainability-focused and how hotels can follow suit.
June 27, 2022
There are lots of ways to make a hotel stay memorable—from simply smiling to going above and beyond, here are 10 ways to increase guest satisfaction scores and make sure they’re going to remember their stay.
June 23, 2022
Tracking key metrics is important in any industry to measure success in terms of revenue, guest satisfaction, and profitability. Adding tools like hotel texting services that integrate with other technologies such as PMS systems can help increase direct booking, guest satisfaction, and in turn, overall revenue.
June 21, 2022
As hotels steer more and more towards technology for increased efficiency and elevated guest experience, it’s important to remember what makes the industry: (human) hospitality.
June 10, 2022
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